ArticleThe Annals of otology, rhinology, and laryngology2021
Comparison of Patient Satisfaction Between Virtual Visits During the COVID-19 Pandemic and In-person Visits Pre-pandemic.
Article in The Annals of otology, rhinology, and laryngology, 2021. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 11 papers.
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Who cites it
11 citing papers in PubMed.
- COVID-19 pandemic and the management of type-2 diabetes mellitus among women in Fiji: concerns and context specific interventions.Frontiers in clinical diabetes and healthcare · 2026Article
- Healthcare access satisfaction before and during the COVID-19 pandemic among Peruvian children with down syndrome.BMC pediatrics · 2025Article
- Comparing remote and in-person interpretation experiences for clinicians and Spanish-speaking patients with limited English proficiency: a mixed methods study.BMJ open quality · 2025Article
- Global Evidence on the Sustainability of Telemedicine in Outpatient and Primary Care During the First 2 Years of the COVID-19 Pandemic: Scoping Review Using the Nonadoption, Abandonment, Scale-Up, Spread, and Sustainability (NASSS) Framework.Interactive journal of medical research · 2025Review
- A Comparison of In-Person and Telemedicine Triage in Otolaryngology.The Permanente journal · 2024Article
- Patient Satisfaction with Virtual vs In-Person Voice Therapy.Journal of voice : official journal of the Voice Foundation · 2024Article
- Transition to Virtual Asthma Care During the COVID-19 Pandemic: An Observational Study.The journal of allergy and clinical immunology. In practice · 2022Observational
- Utility of Telemedicine for Diagnosis and Management of Laryngology-Related Complaints during COVID-19.The Laryngoscope · 2022Article
- The Research on Patient Satisfaction with Remote Healthcare Prior to and during the COVID-19 Pandemic.International journal of environmental research and public health · 2021Review
- A comparative study of patient-physician empathy in telehealth and traditional in-person visits.Digital healthArticle
- Comparing Satisfaction Among Providers Treating Both Pediatric and Adult Otolaryngology Patients.OTO openArticle
Corrections and comments
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Authors and funding
8 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
objectiveTo compare the patient experience of a virtual otolaryngology clinic visit to an in-person visit, especially with its significantly increased implementation during the COVID-19 pandemic.
methodsPatient satisfaction (PS) metrics from the Clinician and Group Consumer Assessment of Healthcare Providers and Systems survey were queried from March 1, 2020 to May 1, 2020 for telehealth visits and January 1, 2020 to March 1, 2020 for in-person visits. Overlapping and comparable questions were analyzed using Mann-Whitney
resultsThere were 1284 partial or complete PS surveys from in-person visits and 221 partial or complete virtual PS surveys. There were statistically significantly worse virtual visit evaluations of provider listening, conveyance of information, likelihood to recommend, and overall provider ratings compared to in-person visits.
conclusionTelehealth has become the new norm for most healthcare providers in the United States. This study demonstrates some of the initial shortcomings of telehealth in an otolaryngology practice and identifies challenges with interpersonal communication that may need to be addressed as telehealth becomes increasingly prevalent. LEVEL OF EVIDENCE: 3.
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