ArticleThe Journal of laryngology and otology2020
Patient satisfaction from ENT telephone consultations during the coronavirus disease 2019 pandemic.
Article in The Journal of laryngology and otology, 2020. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 11 papers, 1 of them a synthesis that pooled it.
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Who cites it
11 citing papers in PubMed, 1 synthesis or guideline pooled it.
- Epidemiology, clinical features, and treatment modalities of facial nerve palsy in COVID-19 patients: a systematic review.Acta neurologica Belgica · 2022Pooled it
- Continuous Local Antibiotic Perfusion for Refractory Musculoskeletal Infections: Functional and Patient-reported Outcomes in a 13-Case Series.Journal of orthopaedic case reports · 2026Article
- Service Quality Assessment of Digital Health Solutions in Outpatient Care: Qualitative Item Repository Development Study.JMIR formative research · 2025Article
- Update on aortopexy and posterior tracheopexy for tracheomalacia in patients with esophageal atresia.Surgery today · 2024Review
- Patient experiences with value-based healthcare interventions at the HIV outpatient clinic of the Erasmus Medical Centre.PloS one · 2024Article
- Effect of COVID-19 on outpatient services in patients with aortovascular disease: a UK multicentre study.Annals of the Royal College of Surgeons of England · 2023Article
- A retrospective cohort study of telephone versus face-to-face clinics for the management of new otology referrals.European archives of oto-rhino-laryngology : official journal of the European Federation of Oto-Rhino-Laryngological Societies (EUFOS) : affiliated with the German Society for Oto-Rhino-Laryngology - Head and Neck Surgery · 2023Article
- Telephone triage for 2-week-wait cancer clinics: a viable alternative to face-to-face clinics?Annals of the Royal College of Surgeons of England · 2023Article
- Availability of Medical Services and Teleconsultation during COVID-19 Pandemic in the Opinion of Patients of Hematology Clinics-A Cross-Sectional Pilot Study (Silesia, Poland).International journal of environmental research and public health · 2023Article
- Patients' Satisfaction With Telepsychiatry Services at a University Hospital in Riyadh During the COVID-19 Pandemic.Cureus · 2021Article
- Article
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Authors and funding
4 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundTelephone consultations have rapidly increased in the out-patient setting because of the coronavirus pandemic. A quality improvement project was implemented to improve patient satisfaction of telephone consultations in our unit.
methodsThis was a prospective complete-cycle project. Patient satisfaction questionnaires were sent to patients following telephone consultations in ENT clinics. Based on a literature review and initial results, clinicians were encouraged to follow a structured consultation format. A second questionnaire survey was conducted following its implementation.
resultsOne hundred patient questionnaires were collected during the survey (April and June 2020). There was significant improvement over the two surveys in terms of satisfaction scores (p = 0.026), along with a significantly increased preference for telephone consultations over face-to-face consultations (p = 0.021).
conclusionThis study showed significant improvement in patient satisfaction and an increased telephone consultation preference through the use of a structured consultation model. The potential benefits in terms of infection control and impact on out-patient workload may see telephone consultations persist in the post-coronavirus era.
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