ArticlePloS one2020
Factors associated with patient satisfaction towards pharmacy services among out-patients attending public health clinics: Questionnaire development and its application.
Article in PloS one, 2020. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 22 papers, 1 of them a synthesis that pooled it.
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Who cites it
22 citing papers in PubMed, 1 synthesis or guideline pooled it.
- Patient satisfaction with pharmacy services and associated factors in Ethiopia: a systematic review and meta-analysis.BMC health services research · 2025Pooled it
- Patient Experiences With Outpatient Pharmacy Services in Hospitals Using Automated Pharmacy Systems: Cross-Sectional Study.JMIR medical informatics · 2026Article
- The Role of Pharmacies in Providing Point-of-Care Services in the Era of Digital Health and Artificial Intelligence: An Updated Review of Technologies, Regulation and Socioeconomic Considerations.Healthcare (Basel, Switzerland) · 2026Review
- Development and validation of the 9-item Patient Satisfaction Questionnaire (PSQ-9) for use in community pharmacy settings.Journal of pharmaceutical policy and practice · 2026Article
- Satisfaction with the Saudi healthcare system: Findings from the 2019 Kingdom of Saudi Arabia World Health survey.Saudi medical journal · 2025Article
- User satisfaction with health services and healthcare delivery in Cape Verde.BMC health services research · 2025Article
- Validation of a Questionnaire to Assess Patient Satisfaction with an Automated Drug Dispensing System.Healthcare (Basel, Switzerland) · 2024Article
- Dispensation of outpatient hospital medicines by hospital only versus hospital-community pharmacies collaboration: a cross-sectional study and survey of patient's satisfaction.Frontiers in public health · 2024Article
- Clients' knowledge and satisfaction with outpatient pharmacy services and associated factors at Felege Hiwot comprehensive specialized hospital, Ethiopia: A cross-sectional study.SAGE open medicine · 2024Article
- Patient's satisfaction level with community pharmacies services in Romania: a questionnaire-based study.Journal of pharmaceutical policy and practice · 2024Article
- Patient experience in community health services and first choice for medical attention: A cross-sectional study in Wuhan, China.PloS one · 2023Article
- The Role of Clinical Pharmacists in Improving Quality of Care in Patients with Inflammatory Bowel Disease: An Evaluation of Patients' and Physicians' Satisfaction.Healthcare (Basel, Switzerland) · 2022Article
- Publics' Perceptions of Community Pharmacists and Satisfaction with Pharmacy Services in Al-Madinah City, Saudi Arabia: A Cross Sectional Study.Medicina (Kaunas, Lithuania) · 2022Article
- Patient Satisfaction of Ambulatory Care Pharmacy Services.Journal of patient experience · 2022Article
- Patient Satisfaction with Pharmacist-Provided Health-Related Services in a Primary Care Clinic.Pharmacy (Basel, Switzerland) · 2021Article
- Assessment of patient satisfaction towards auditable pharmaceutical transactions and services implemented in outpatient hospital pharmacy in Ethiopia.Journal of pharmaceutical policy and practice · 2021Article
- Determinants of Satisfaction with Services, and Trust in the Information Received in Community Pharmacies: A Comparative Analysis to Foster Pharmaceutical Care Adoption.Healthcare (Basel, Switzerland) · 2021Article
- Patients' Satisfaction with Pharmaceutical Care and Associated Factors [Letter].Patient preference and adherence · 2021Article
- Article
- Patients' Satisfaction With Pharmaceutical Care Services in Asthma: An Intervention Study in 2 Nigerian Hospitals.Journal of patient experience · 2021Article
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Abstract
introductionPatient satisfaction is widely used to measure quality of healthcare by identifying potential areas for improvement. Aim of study is to assess patient satisfaction towards pharmacy services and its associated factors using newly developed questionnaire among outpatients attending public health clinics. MATERIALS AND
methodsPublic Health Clinic Patient Satisfaction Questionnaire (PHC-PSQ) towards pharmacy services was developed using exploratory factor analysis and Cronbach's α. A cross-sectional study was conducted among 400 patients visiting the pharmacy in three randomly selected public health clinics recruited via systematic random sampling. Data was collected using a set of questionnaire including PHC-PSQ. Factors associated with patient satisfaction was analysed using multiple linear regression.
resultsFinal PHC-PSQ consisted of three domains (administrative competency, technical competency and convenience of location) and 22 items with 69.9% total variance explained. Cronbach's α for total items was 0.96. Total mean score for patient satisfaction was 7.56 (SD 1.32). Older age and higher education were associated with lower patient satisfaction mean score. Patients who had visited the pharmacy more than once in the past three months, perceived to be in better health status and had a more correct general knowledge of pharmacists expressed higher patient satisfaction mean score.
conclusionsPHC-PSQ is a newly developedtool to measure patient satisfaction towards pharmacy services in public health clinics in Malaysia. Patient satisfaction was relatively high. Age, education, frequency of visit, self-perceived health status and general knowledge of pharmacists were factors significantly associated with patient satisfaction.
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