ArticleInternational journal for equity in health2020
Do community scorecards improve utilisation of health services in community clinics: experience from a rural area of Bangladesh.
Article in International journal for equity in health, 2020. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 10 papers.
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Who cites it
10 citing papers in PubMed.
- Enhancing Service Quality and Empowerment in Government Clinics Through Continuous Quality Improvement of Community Score Cards: A Case Study From the Dominican Republic.Global health, science and practice · 2026Article
- The Contingent Payoff of Transparency: The Mediating Roles of Citizen Participation and Enforcement in Health Service Delivery Improvement.Journal of evaluation in clinical practice · 2026Review
- Evaluation of a multicomponent child development intervention delivered through the government health system: a feasibility study.BMJ global health · 2025Observational
- Institutionalising community participation in decision-making in maternal and newborn health services in low-and middle-income countries: An analysis from 102 national health ministries.PLOS global public health · 2025Article
- Exploring the factors behind the shift in unwanted childbearing rate in Bangladesh between 2007 and 2017/2018: a cross-sectional study.BMJ open · 2023Article
- What's in a name? Unpacking 'CommunityBMJ global health · 2023Article
- Is the maternal health voucher scheme associated with increasing routine immunization coverage? Experience from Bangladesh.Frontiers in public health · 2023Article
- Preference and willingness to receive non-communicable disease services from primary healthcare facilities in Bangladesh: A qualitative study.BMC health services research · 2022Article
- Healthcare providers infection prevention practices and associated factors in community clinics in Bangladesh: A cross-sectional study.PLOS global public health · 2022Article
- Strengthening social accountability in ways that build inclusion, institutionalization and scale: reflections on FHS experience.International journal for equity in health · 2020Article
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7 authors.
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Abstract
backgroundThe government of Bangladesh initiated community clinics (CC) to extend the reach of public health services and these facilities were planned to be run through community participation. However, utilisation of CC services is still very low. Evidence indicates community score card is an effective tool to increase utilisation of services from health facility through regular interface meeting between service providers and beneficiary. We investigated whether community scorecards (CSC) improve utilisation of health services provided by CCs in rural area of Bangladesh.
methodsThis study was conducted from December 2017 to November 2018. Three intervention and three control CCs were selected from Chakaria, a rural sub-district of Bangladesh. CSC was introduced with the Community Groups and Community Support Groups in intervention CCs between January to October 2018. Data were collected through observation of CCs during operational hours, key informant interviews, focus group discussions, and from DHIS2. Utilisation of CC services was compared between intervention and control areas, pre and post CSC intervention.
resultsPost CSC intervention, community awareness about CC services, utilisation of clinic operational hours, and accountability of healthcare providers have increased in the intervention CCs. Utilisation of primary healthcare services including family planning services, antenatal care, postnatal care and basic health services have significantly improved in intervention CCs.
conclusionCSC is an effective tool to increase the service utilization provided by CCs by ensuring community awareness and participation, and service providers' accountability. Policy makers and concerned authorities may take necessary steps to integrate community scorecard in the health system by incorporating it in CCs.
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