ArticleBMJ open2020
Improving the quality of person-centred healthcare from the patient perspective: development of person-centred quality indicators.
Article in BMJ open, 2020. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 21 papers, 1 of them a synthesis that pooled it.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
21 citing papers in PubMed, 1 synthesis or guideline pooled it.
- Exploring the Beliefs, Perceptions, and Experiences of Individuals With Tendinopathy: A Systematic Review and Meta-Ethnography of Qualitative Studies.Physical therapy · 2025Pooled it
- Building meaningful partnerships: engaging and co-developing a patient advisory council to inform the implementation of person-centred quality indicators in Alberta primary care.Research involvement and engagement · 2026Article
- Codeveloping a Set of Quality of Care Indicators for People Living With Multiple Long-Term Conditions in Primary Care: Protocol for a Modified RAND/UCLA Study.JMIR research protocols · 2026Article
- Long-term conditions and symptom-based disorders - A community perspective.Future healthcare journal · 2026Article
- Development and validation of an enhanced PERCCI-S (PERCCI-S-Rev) for measuring person-centred home-based primary care.Frontiers in health services · 2026Article
- Equipping Change Agents: Applying Mixed Methods to Learn About the Outcomes of the Co-Designed Caregiver-Centered Care Champions Education Program.International journal of environmental research and public health · 2025Article
- PCPI-S SF: development and psychometric assessment of the Person-centred Practice Inventory Staff-Short Form.International journal for quality in health care : journal of the International Society for Quality in Health Care · 2025Article
- A call for increased measurement of eating disorders and disordered eating in federal surveillance in Canada.Health promotion and chronic disease prevention in Canada : research, policy and practice · 2025Article
- Measuring person-centred care in the mission, vision, and core value statements of Canadian healthcare organizations.BMC health services research · 2025Article
- Time is now to consider how we evaluate person-centred care-the role of patient-reported outcomes.Frontiers in health services · 2025Article
- Healthcare and social care professionals' experiences of respite care: a critical incident study.International journal of qualitative studies on health and well-being · 2024Article
- Higher and Middle Management Perspectives on Patient-Centered Care in an Oncology Setting: A Qualitative Study.Nursing reports (Pavia, Italy) · 2024Article
- Person-centred quality indicators for Australian aged care assessment services: a mixed methods study.Research involvement and engagement · 2024Article
- Person-centred quality indicators are associated with unplanned care use following hospital discharge.BMJ open quality · 2024Article
- Review
- Patient centered care in primary health care teleconsultations: an exploratory study.Procedia computer science · 2023Article
- Co-designing person-centred quality indicator implementation for primary care in Alberta: a consensus study.Research involvement and engagement · 2022Article
- Codesigning person-centred quality indicators with diverse communities: A qualitative patient engagement study.Health expectations : an international journal of public participation in health care and health policy · 2022Article
- Article
- Patient-Reported Experiences and Satisfaction with Rural Outreach Clinics in New South Wales, Australia: A Cross-Sectional Study.Healthcare (Basel, Switzerland) · 2022Article
Corrections and comments
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Authors and funding
12 authors.
Funding
Abstract
importanceInternational efforts are being made towards a person-centred care (PCC) model, but there are currently no standardised mechanisms to measure and monitor PCC at a healthcare system level. The use of metrics to measure PCC can help to drive the changes needed to improve the quality of healthcare that is person centred.
objectiveTo develop and validate person-centred care quality indicators (PC-QIs) measuring PCC at a healthcare system level through a synthesis of the evidence and a person-centred consensus approach to ensure the PC-QIs reflect what matters most to people in their care.
methodsExisting indicators were first identified through a scoping review of the literature and an international environmental scan. Focus group discussions with diverse patients and caregivers and interviews with clinicians and experts in quality improvement allowed us to identify gaps in current measurement of PCC and inform the development of new PC-QIs. A set of identified and newly developed PC-QIs were subsequently refined by Delphi consensus process using a modified RAND/UCLA Appropriateness Method. The international consensus panel consisted of patients, family members, community representatives, clinicians, researchers and healthcare quality experts.
resultsFrom an initial 39 unique evidence-based PC-QIs identified and developed, the consensus process yielded 26 final PC-QIs. These included 7 related to structure, 16 related to process, 2 related to outcome and 1 overall global PC-QI.
conclusionsThe final 26 evidence-based and person-informed PC-QIs can be used to measure and evaluate quality incorporating patient perspectives, empowering jurisdictions to monitor healthcare system performance and evaluate policy and practice related to PCC.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.