ArticlePatient preference and adherence2020
Patient Satisfaction and Associated Factors During COVID-19 Pandemic in North Shoa Health Care Facilities.
Article in Patient preference and adherence, 2020. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 23 papers, 1 of them a synthesis that pooled it.
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Who cites it
23 citing papers in PubMed, 1 synthesis or guideline pooled it.
- Quality assessment of global health care system in the shadow of COVID-19: - a systematic review.BMC public health · 2023Pooled it
- Article
- Client satisfaction and associated factors with the health care services in Central Ethiopia, 2025: facility-based comparative cross-sectional study.BMC public health · 2026Article
- A cross-sectional study on the impact of administrative procedures and medical staff services on patient satisfaction with trust in public sector hospitals: the moderating role of e-health knowledge.BMC health services research · 2025Article
- A cross-sectional study on the relationship between length of stay and patient satisfaction based on the SERVQUAL model.Scientific reports · 2025Article
- Individualized Care in Nursing Homes Before and After the COVID-19 Pandemic.Nursing reports (Pavia, Italy) · 2024Article
- Satisfaction among patients seeking services at an urban health training center during the COVID-19 pandemic in South Delhi, India.Journal of family medicine and primary care · 2023Article
- A Fuzzy Hybrid MCDM Approach for Assessing the Emergency Department Performance during the COVID-19 Outbreak.International journal of environmental research and public health · 2023Article
- Roles and challenges of primary healthcare workers: lessons learned from COVID-19 pandemic.Journal of family medicine and primary care · 2023Article
- Satisfaction With Governmental Risk Communication Both Increases and Decreases COVID-19 Mitigation Behaviours.International journal of public health · 2023Article
- Satisfaction with Health Care Services in the Adult Population of the Federation of Bosnia and Herzegovina during the COVID-19 Pandemic.Medicina (Kaunas, Lithuania) · 2022Article
- Dentistry during COVID-19: patients' knowledge and satisfaction toward health protocols COVID-19 during dental treatment.European journal of medical research · 2022Article
- Understanding Patients with COVID in the Isolation Rooms from the Perspective of Care: A Qualitative Study.Journal of multidisciplinary healthcare · 2022Article
- Factors determining the quality of health services provided to COVID-19 patients from the perspective of healthcare providers: Based on the Donabedian model.Frontiers in public health · 2022Article
- Evaluation of the Knowledge, Attitude, and Practice of COVID-19 Prevention Methods Among Hypertensive Patients in North Shoa, Ethiopia.Risk management and healthcare policy · 2022Article
- Influencing Factors of Public Satisfaction with COVID-19 Prevention Services Based on Structural Equation Modeling (SEM): A Study of Nanjing, China.International journal of environmental research and public health · 2021Article
- Nutritional-Related Predictors of Preterm Birth in North Shewa Hospitals, Central Ethiopia: A Case-Control Study.Pediatric health, medicine and therapeutics · 2021Article
- Patients' Perceptions of Healthcare Quality at Hospitals Measured by the Revised Humane Caring Scale.Journal of patient experience · 2021Article
- Anxiety and depression symptoms in older adults during coronavirus disease 2019 pandemic: A community-based cross-sectional study.SAGE open medicine · 2021Article
- Determinants of Patient Satisfaction in Indigenous Cancer Palliative Care Services.Inquiry : a journal of medical care organization, provision and financingArticle
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6 authors.
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Abstract
backgroundPatient satisfaction is an indicator of healthcare quality service and involved as an outcome measure. Quality of healthcare service and patient satisfaction has been affected by the current coronavirus disease 2019 (COVID-19) pandemic. It induced uncertainness and shortage of medical supplies due to a limited global movement. Therefore, this study aimed to assess patient satisfaction and associated factors among chronic patients who had a follow-up in North Shoa healthcare facilities.
methodsAn institutional-based cross-sectional study was used to select 410 study participants through a systematic random sampling technique. Data were collected by a structured interviewer-administered questionnaire, entered into Epi Info version 7, and transported to SPSS version 23 for analysis. Bivariable and multivariable logistic regressions were used to identify the factors associated with satisfaction. The odds ratio with a 95% confidence interval was computed, and p-value <0.05 was considered statistical significance in the multivariable model.
resultsThe overall level of patient satisfaction was 44.6%. The presence of sign and direction indicators (AOR=3.26, 95% CI=1.1, 9.92), obtaining some ordered drugs (AOR=3.7, 95% CI=1.1, 12.54), getting alcohol for hand cleaning (AOR=2.66, 95% CI=1.1,6.65), obtaining sanitizer for hand cleaning (AOR=4.45, 95% CI=1.72,11.52), and maintaining social distancing (AOR=2.63, 95% CI=1.21, 5.70) were factors associated with patient's satisfaction.
conclusionThe level of patient satisfaction was very low during a COVID-19 pandemic. The presence of sign and direction indicators, availability of drugs, social distancing, availability of alcohol, and sanitizer were factors associated with patient satisfaction. The intervention targeted at increasing patient satisfaction and improving the quality of service during COVID-19 through maintaining social distancing and availing alcohol or sanitizers is necessary.
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