ArticleBMJ open2020
Patients' perceptions of safety in emergency medical services: an interview study.
Article in BMJ open, 2020. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 6 papers, 1 of them a synthesis that pooled it.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
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Who cites it
6 citing papers in PubMed, 1 synthesis or guideline pooled it.
- Driving the ambulance: an essential component of emergency medical services: an integrative review.BMC emergency medicine · 2021Pooled it
- Prehospital emergency services: expectations of patients and companions.International journal of emergency medicine · 2026Article
- Workplace violence in the ambulance service from the offender's perspective: a qualitative study using trial transcripts.BMC emergency medicine · 2025Article
- Root causes behind patient safety incidents in the emergency department and suggestions for improving patient safety - an analysis in a Finnish teaching hospital.BMC emergency medicine · 2024Article
- Article
- Prehospital nursing students' experiences of patient safety culture in emergency medical services-A qualitative study.Journal of clinical nursing · 2023Article
Corrections and comments
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Authors and funding
4 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundResearch on patient safety in emergency medical services (EMS) has mainly focused on the organisation's and/or the EMS personnel's perspective. Little is known about how patients perceive safety in EMS. This study aims to describe the patients' experiences of their sense of safety in EMS.
methodsA qualitative design with individual interviews of EMS patients (n=21) and an inductive qualitative content analysis were used.
resultsPatients' experiences of EMS personnel's ability or inability to show or use their medical, technical and driving skills affected the patients' sense of safety. When they perceived a lack of professionalism and knowledge among EMS personnel, they felt unsafe. Patients highlighted equality in the encounter, the quality of the information given by EMS personnel and the opportunity to participate in their care as important factors creating a sense of safety during the EMS encounter. Altogether, patients' perceptions of safety in EMS were connected to their confidence in the EMS personnel.
conclusionsOverall, patients felt safe during their EMS encounter, but the EMS personnel's professional competence alone is not enough for them to feel safe. Lack of communication or professionalism may compromise their sense of safety. Further work is needed to explore how patients' perceptions of safety can be used in improving safety in EMS.
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Registered trials
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