ArticleAnnals of occupational and environmental medicine2020
Combined effect of emotional labor and job insecurity on sleep disturbance among customer service workers.
Article in Annals of occupational and environmental medicine, 2020. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 7 papers.
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Who cites it
7 citing papers in PubMed, 8 citations in OpenAlex.
- The Long Reach of Unemployment: Sensitizing or Inoculating Employee Reactions to Job Insecurity?Journal of business and psychology · 2026Article
- Observational
- Emotional labor, fatigue, and presenteeism in Chinese nurses: the role of organizational identification.BMC nursing · 2024Article
- Association between high emotional demand at work, burnout symptoms, and sleep disturbance among Korean workers: a cross-sectional mediation analysis.Scientific reports · 2023Article
- Association between Workers' Anxiety over Technological Automation and Sleep Disturbance: Results from a Nationally Representative Survey.International journal of environmental research and public health · 2022Article
- The Importance of an Emotional Expression Guide to Prevent Work-Related Health Problems in Emotional Laborers.International journal of environmental research and public health · 2021Article
- What Are the Experiences of Emotional Labor and Workplace Violence that Are More Harmful to Health in Korean Workforce?International journal of environmental research and public health · 2020Article
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Authors and funding
6 authors at 1 institution in 1 country.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundJob insecurity and emotional labor are poor job-related factors that are known to cause sleep disturbances in customer service workers. This study investigates the combined effect of emotional labor and job insecurity on sleep disturbance.
methodsThis study used data from the Fifth Korean Working Condition Survey and included 15,147 paid workers who serve customers below 65 years. We re-classified into 6 groups based on whether the degree of emotional labor increased (Rarely/Sometimes/Always) or whether job insecurity (No/Yes) was present. We performed propensity score matching for several covariates and calculated odds ratio (OR) and 95% confidence intervals (CIs) for sleep disturbance by logistic regression models using only matched subjects.
resultsWorkers exposed to emotional labor and job insecurity had significantly higher risk for 3 dimensions of sleep disturbance (difficulty falling asleep, waking up repeatedly during the sleep, and waking up with feeling of fatigue) (OR [95% CI]: 1.44 [1.22-1.69], 1.18 [0.99-1.40], 1.52 [1.30-1.79] for emotional labor; and 2.00 [1.75-2.29], 2.20 [1.91-2.53], 1.67 [1.45-1.92] for job insecurity). Compared to those who were exposed to both emotional labor rarely and without job insecurity, when workers had both poor job factors, the OR (95% CI) for sleep disturbance for difficulty falling asleep, waking up repeatedly during the sleep, and waking up with feeling of fatigue were 3.05 (2.42-3.86), 2.89 (2.26-3.69), and 2.60 (2.06-3.29), respectively. The relative excess risk due to Interaction of job insecurity and emotional labor was significant only for difficulty falling asleep, but not the other 2 sleep disturbance dimensions.
conclusionsCustomer service workers suffered from severe sleep disturbances according to the existing degree of emotional labor and job insecurity. The combined effect of both could have an additive influence on serious sleep disturbance among customer service workers.
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