ArticleHuman resources for health2020
The association between the workload of general practitioners and patient experiences with care: results of a cross-sectional study in 33 countries.
Article in Human resources for health, 2020. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 26 papers.
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Who cites it
26 citing papers in PubMed.
- "There is never any rest, never enough time and too much to do": a qualitative study of GP work intensity in an Irish context.BMC primary care · 2026Article
- Healthcare providers' perspectives on collaboration of care for acute cystitis in women and the role of the community pharmacy: A qualitative study.Exploratory research in clinical and social pharmacy · 2026Article
- Association Between Shift Patterns and Occupational Stress and Perceived Professional Benefits Among Nurses: A Cross-Sectional Study.Journal of nursing management · 2026Article
- Preferences for implementing training program among primary care physicians in prescribing and deprescribing for patients with multimorbidity: a discrete choice experiment.Frontiers in medicine · 2026Article
- Addressing systemic workforce challenges in general practice-a qualitative study of general practitioners in Ireland.Family practice · 2025Article
- Impact of the rollout of the national social prescribing link worker programme on population outcomes: evidence from a repeated cross-sectional survey.The British journal of general practice : the journal of the Royal College of General Practitioners · 2025Article
- General practitioners' acceptability to handle unscheduled visits: a french nationwide cross-sectional survey.BMC primary care · 2025Article
- An explanatory mixed methods study assessing Canadian chiropractors' attitudes and orientation toward patient-centred care.Chiropractic & manual therapies · 2025Article
- Adverse working conditions in Romanian out-of-hours primary care (OOH-PC): an interview study.Human resources for health · 2025Article
- Patient's Perception of Primary Health Care Provision With Respect to Access, Continuity and Coordination-InCept: An International Qualitative Perspective.The International journal of health planning and management · 2025Article
- Exploring General Practitioner Work in Upper Austria: A Pilot Retrospective Observational Study Across Thirty Practices.Zdravstveno varstvo · 2025Article
- Factors affecting cancer care delivery in primary care: a qualitative study.Family practice · 2025Article
- Perspectives of People with Type 2 Diabetes Mellitus Towards a Decision Aid Assessing Preferences of Glucose-Lowering Drugs: The Dilemma of Choosing.Patient preference and adherence · 2025Article
- Perceived doctor-patient relationship, authentic leadership and organizational climate on physician burnout: job satisfaction as a mediator.BMC health services research · 2024Article
- Primary care experiences of adults reporting learning disability: a probability sample survey.The British journal of general practice : the journal of the Royal College of General Practitioners · 2024Article
- Comparing GPs according to their model of practice: are multiprofessional group practices associated with more favourable working conditions?The European journal of health economics : HEPAC : health economics in prevention and care · 2024Article
- Declining number of general practitioners can impair influenza vaccination uptake among Italian older adults: Results from a panel analysis.BMC health services research · 2024Article
- The Smokers Health Multiple ACtions (SMAC-1) Trial: Study Design and Results of the Baseline Round.Cancers · 2024Article
- Integration and impact of pharmacists in general practice internationally: A rapid review.Journal of health services research & policy · 2024Review
- Impact of primary care physicians working part-time on patient care: A scoping review.The European journal of general practice · 2023Article
Corrections and comments
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Authors and funding
3 authors.
Funding
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Abstract
backgroundThe workload of general practitioners (GPs) and dissatisfaction with work have been increasing in various Western countries over the past decades. In this study, we evaluate the relation between the workload of GPs and patients' experiences with care.
methodsWe collected data through a cross-sectional survey among 7031 GPs and 67,873 patients in 33 countries. Dependent variables are the patient experiences on doctor-patient communication, accessibility, continuity, and comprehensiveness of care. Independent variables concern the workload measured as the GP-reported work hours per week, average consultation times, job satisfaction (an indicator of subjective workload), and the difference between the workload measures of every GP and the average in their own country. Finally, we evaluated interaction effects between workload measures and what patients find important in a country and the presence of a patient-list system. Relationships were determined through multilevel regression models.
resultsPatients of GPs who are happier with their work were found to experience better communication, continuity, access, and comprehensiveness. When GPs are more satisfied compared to others in their country, patients also experience better quality. When GPs work more hours per week, patients also experience better quality of care, but not in the area of accessibility. A longer consultation time, also when compared to the national average, is only related to more comprehensive care. There are no differences in the relationships between countries with and without a patient list system and in countries where patients find the different quality aspects more important.
conclusionsPatients experience better care when their GP has more work hours, longer consultation times, and especially, a higher job satisfaction.
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