ArticleJournal of patient experience2020
Patient Complaints: Patients' and Physicians' Interaction in Handling Complex Requests of Care.
Article in Journal of patient experience, 2020. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
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Abstract
objectiveThe study report focuses on the interaction of patients' complaint cases and their related physicians' responses in handling patients' complex requests based on the dynamics of power and ideology.
methodData consist of 3 selected patients' complaints and 7 physicians' responses in a specialized medical care organization in December 2016. Data of the qualitative case study were used in narrative analysis.
resultsThe study revealed storylines of narratives ending in physicians' collective ideology of encounters with dissatisfied patients.
conclusionThe interaction between patients' complaints and physicians' responses showed emergent patterns of conflicts, which were both constraining and enabling.
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