ArticleJournal of education and health promotion2020
Assessment of performance in teaching hospitals: Using multicriteria decision-making techniques.
Article in Journal of education and health promotion, 2020. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 5 papers.
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Who cites it
5 citing papers in PubMed.
- Comparing the impact of 360-degree evaluation and conventional methods on the performance evaluation of Iranian nurses.Journal of education and health promotion · 2026Article
- Assessing three-decade HIV testing transformation: TOPSIS-radar evaluation of tiered health system performance in rural-urban Southwestern China.BMC public health · 2025Article
- Hospital performance evaluation models: A scoping review.Journal of education and health promotion · 2025Review
- Decision making in human resource management: a systematic review of the applications of analytic hierarchy process.Frontiers in psychology · 2024Review
- Healthcare Facilities Redesign Using Multicriteria Decision-Making: Fuzzy TOPSIS and Graph Heuristic Theories.Journal of healthcare engineering · 2023Article
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Authors and funding
3 authors.
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Abstract
backgroundIt is essential to evaluate the performance of hospitals in the health system. Hospitals need a performance evaluation system to develop and compete in order to measure the efficiency and effectiveness of their programs, processes, and human resources. This study aimed to evaluate the performance of teaching hospitals using the Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS) method and hierarchical analysis. MATERIALS AND
methodsThis was a cross-sectional and descriptive study conducted in 2019 in all teaching hospitals affiliated to Shahid Beheshti University of Medical Sciences. The required data were collected using a standard checklist. The collected data were analyzed using the analytic hierarchy process (AHP) and TOPSIS. In the first phase, annual indicators of hospital evaluation were collected. Following the AHP, key performance indicators (KPIs) were selected and prioritized in hospitals.
resultsThe questionnaires were provided to 15 experts to weigh KPIs, and the most important indicators were selected. The results of hierarchical analysis showed that three main indicators in evaluating the performance of hospitals were bed turnover rate, emergency clients, and length of stay.
conclusionsOne of the problems in evaluating hospitals is the use of key indicators that alone measure the quantity or quality of their performance. Multicriteria decision-making can be used to determine key indicators first, and then by combining these indicators into a multicriteria decision-making model, a better assessment of the role and performance of hospitals can be provided.
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