ArticleSexual and reproductive health matters2020
Client-provider interaction: understanding client experience with family planning service providers through the mystery client approach in India.
Article in Sexual and reproductive health matters, 2020. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 9 papers.
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Who cites it
9 citing papers in PubMed.
- Traditional or Modern Contraception? Association Between Health Worker Contact and Contraceptive Choice in India: Findings From NFHS 2019-2021.Studies in family planning · 2026Article
- Exploring service providers' perspectives on facilitators and barriers to contraceptive uptake among women: implications for policy reform in Ghana.Contraception and reproductive medicine · 2025Article
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- Restrictions on contraceptive services for unmarried youth: a qualitative study of providers' beliefs and attitudes in India.Sexual and reproductive health matters · 2022Article
- The Know-Do Gap: Understanding and Improving Service Quality Among Pharmacies Providing Injectable Contraceptives Through a Mystery Client Study in Nepal.Global health, science and practice · 2022Article
- Contraception for married adolescents (15-19 years) in India: insights from the National Family Health Survey-4 (NFHS-4).Reproductive health · 2021Article
- Community and health provider perspectives on the quality of family planning and contraceptive services in Kabwe District, Zambia.Sexual and reproductive health matters · 2021Article
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Authors and funding
6 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
The benefits of employing a rights-based approach in family planning (FP) programmes have made the client's rights to informed choices and quality care an essential part of any such programme. client-provider interaction is one of the critical components of the quality of care (QoC) framework of FP. While several studies have assessed QoC in FP services in India, very few have focused on the in-depth assessment of the interaction between the client and the provider during service delivery. The present study used the mystery client approach to assess the quality of interactions between clients and FP service providers in two of the most populous states of India: Bihar and Uttar Pradesh (UP). Findings highlighted that the providers spent very little time with the clients, gave them information on only one or two FP methods, and rarely talked about possible side-effects of the methods. Furthermore, the providers seemed hesitant to suggest any FP method other than condoms to newly married women. This study concluded that despite being a government priority, the quality of client-provider interaction in these two states was extremely poor.
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