ArticleJournal of gastroenterology and hepatology2021
Benefits of phone consultation for endoscopy-related clinics in the COVID-19 pandemic.
Article in Journal of gastroenterology and hepatology, 2021. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 6 papers.
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Who cites it
6 citing papers in PubMed, 13 citations in OpenAlex.
- Seeking gastroenterological services during a pandemic: lessons from a large, national, population-based survey during the COVID-19 pandemic.Journal of the Canadian Association of Gastroenterology · 2026Article
- Mothers prefer a hybrid model of postpartum care: a pilot mixed method study.BMC pregnancy and childbirth · 2024Article
- Online patient endoscopy education platform improves outpatient bowel preparation quality: Retrospective observational study.Endoscopy international open · 2024Article
- Endoscopy After the COVID-19 Pandemic-What Will Be Different?Current treatment options in gastroenterology · 2022Review
- Video consultations during the coronavirus disease 2019 pandemic are associated with high satisfaction for both doctors and patients.JGH open : an open access journal of gastroenterology and hepatology · 2021Article
- Benefits of phone consultation for endoscopy-related clinics in the COVID-19 pandemic.Journal of gastroenterology and hepatology · 2021Article
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Authors and funding
8 authors at 2 institutions in 1 country.
Funding
No grant is acknowledged in the PubMed record.
Abstract
BACKGROUND AND
aimDuring COVID-19 outbreak, restrictions to in-person consultations were introduced with a rise in telehealth. An indirect benefit of telehealth could be better attendance. This study aimed to assess "failure-to-attend" (FTA) rate and satisfaction for two endoscopy-related compulsory telehealth clinics during the COVID-19 outbreak.
methodsConsecutive patients booked for endoscopy-related telehealth clinics at a tertiary hospital were prospectively assessed. In-person clinic control data were assessed retrospectively. Sample size was calculated to detect an anticipated increase in attendance of 8%. Secondary outcomes included FTA differences between clinics and evaluation of patients and doctors satisfaction. Satisfaction was assessed based on six Likert scale questions used in previous telehealth research and asked to both patients and doctors (6Q_score). This study was exempt from IRB review after institutional IRB review.
resultsThere were 691 patients booked for appointments in our endoscopy clinics during the study periods (373 in 2020). FTA rates were lowered by half during the compulsory telehealth clinics (12.6% to 6.4%, P < 0.01). The patient 6Q_score was higher for the advanced endoscopy clinic (84.6% vs 73.8%, P < 0.01), while the doctor 6Q_score was similar between both advanced clinics and post endoscopy clinics (91.1% vs 92.5% respectively, P = 0.80). An in-person follow-up consultation was suggested for 3.5% of the appointments, while the necessity of physical examination was flagged in 5.1%.
conclusionsThe use of phone consultations in endoscopy-related clinics during the COVID-19 outbreak has improved FTA rates while demonstrating high satisfaction rates. The need for in-person follow-up consultations and physical examination were low.
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