ArticleManagement science2018
The Impact of E-Visits on Visit Frequencies and Patient Health: Evidence from Primary Care.
Article in Management science, 2018. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 35 papers, 2 of them syntheses that pooled it.
What it found
Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.
The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
35 citing papers in PubMed, 2 syntheses or guidelines pooled it.
- Understanding How the Design and Implementation of Online Consultations Affect Primary Care Quality: Systematic Review of Evidence With Recommendations for Designers, Providers, and Researchers.Journal of medical Internet research · 2022Pooled it
- Patient Portal Functionalities and Patient Outcomes Among Patients With Diabetes: Systematic Review.Journal of medical Internet research · 2020Pooled it
- Care Team Response to Patient Portal Message Content and Writing Style.JAMA network open · 2026Article
- Effects of multi-channel consultation on e-healthcare demand: an empirical study.BMC health services research · 2026Article
- A scoping review of studies on secure messaging through patient portals: persistent challenges and potential solutions.npj health systems · 2026Article
- Patient Digital Engagement With After Visit Summary in Ambulatory Care.JAMA network open · 2026Article
- Wave-off: a mechanism for physician-reduced demand.BMC health services research · 2026Article
- Digital Divide in Awareness, Want, and Adoption Across Diverse eHealth Services: Cross-Sectional Survey of Inpatients in Jinan, China.Journal of medical Internet research · 2025Article
- Evaluating E-Visit Utilization and Efficacy for Oral Contraceptive Pills in a Large, Integrated Health Care System.O&G open · 2025Article
- Secure Messages, Video Visits, and Burnout Among Primary Care Providers in the Veterans Health Administration: National Survey Study.Journal of medical Internet research · 2025Article
- The Dynamics of Doctor-Patient Communication During Remote Consultations: Qualitative Study Among Norwegian Contract General Practitioners.Journal of medical Internet research · 2025Article
- Patients' Use of e-Consultations as an Alternative to Other General Practitioner Services: Cross-Sectional Survey Study.Journal of medical Internet research · 2025Article
- Acquisition of patients' EHR information under ED congestion - an empirical investigation.Health systems (Basingstoke, England) · 2025Review
- Telemedicine Integrated Care Versus In-Person Care Mode for Patients With Short Stature: Comprehensive Comparison of a Retrospective Cohort Study.Journal of medical Internet research · 2024Article
- Impact of Internet Hospital Consultations on Outpatient Visits and Expenses: Quasi-Experimental Study.Journal of medical Internet research · 2024Article
- eVisits to primary care and subsequent health care contacts: a register-based study.BMC primary care · 2024Article
- Article
- Differences in Care Team Response to Patient Portal Messages by Patient Race and Ethnicity.JAMA network open · 2024Article
- Factors Informing High-Risk Primary Care Patient Choice around Telehealth Use: a Framework.Journal of general internal medicine · 2024Article
- Short- and intermediate-term impact of DTC telemedicine consultations on subsequent healthcare consumption.The European journal of health economics : HEPAC : health economics in prevention and care · 2024Article
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
3 authors.
Funding
Abstract
Secure messaging, or "e-visits," between patients and providers has sharply increased in recent years, and many hope they will help improve healthcare quality, while increasing provider capacity. Using a panel data set from a large healthcare system in the United States, we find that e-visits trigger about 6% more office visits, with mixed results on phone visits and patient health. These additional visits come at the sacrifice of new patients: physicians accept 15% fewer new patients each month following e-visit adoption. Our data set on nearly 100,000 patients spans from 2008 to 2013, which includes the rollout and diffusion of e-visits in the health system we study. Identification comes from difference-in-differences estimates leveraging variation in the timing of e-visit adoption by both patients and providers. We conduct several robustness checks, including matching analyses and an instrumental variable analysis to account for possible time-varying characteristics among patient e-visit adopters.
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What OpenQuestion holds
Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.