ArticleTourism management perspectives2020
Hotels in contexts of uncertainty: Measuring organisational resilience.
Article in Tourism management perspectives, 2020. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 12 papers.
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Who cites it
12 citing papers in PubMed.
- The COVID-19 pandemic in the hotel industry: the application of hygiene and safety protocols by hotel employees.Revista do Instituto de Medicina Tropical de Sao Paulo · 2026Article
- Review
- Necessary condition analysis of organisational capabilities for a resilient service operation in the hotel industry in Ghana.Heliyon · 2024Article
- Eco-friendly hotels and guesthouses as a new opportunity for resilience and sustainability: Evidence from the Czech Republic.PloS one · 2024Article
- Article
- Lack of IT and digital marketing professionals in hospitality: is it education's fault?Heliyon · 2022Article
- Article
- A bibliometric review of research on COVID-19 and tourism: Reflections for moving forward.Tourism management perspectives · 2021Article
- Going beyond the curve: Strategic measures to recover hotel activity in times of COVID-19.International journal of hospitality management · 2021Article
- How does career future time perspective moderate in the relationship between infection anxiety with the COVID-19 and service behavior among hotel employees?Tourism management perspectives · 2021Article
- Measuring risks and vulnerability of tourism to the COVID-19 crisis in the context of extreme uncertainty: The case of the Balearic Islands.Tourism management perspectives · 2021Article
- Lessons from the First Wave of COVID-19. What Security Measures Do Women and Men Require from the Hotel Industry to Protect against the Pandemic?International journal of environmental research and public health · 2021Article
Corrections and comments
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Authors and funding
3 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
The tourism industry faces multiple changes (economic crises, climate change, technology innovation…). Because of this vulnerability, as evidenced by the COVID-19 pandemic, the study of hotel resilience is a key issue for the survival and competitiveness of organisations and destinations. Therefore, this paper proposes a holistic model to measure organisational resilience. To that end, it aims to analyse the determinants of organisational resilience, i.e. predictors of resilience (strategy and change), and to assess how they contribute to hotel resilience and performance. Firstly, the hotel context in the Canary Islands is examined to identify the level of impact, frequency and predictability of each type of change. Secondly, scales development and validation were conducted. Finally, the proposed model is validated. Findings confirm that the strategy and change dimensions have a considerable effect on hotel resilience, which positively influences hotel performance. Discussion provides hotel managers with guidelines to improve organisational resilience and performance.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.