ArticlePatient preference and adherence2020
Quality of Pediatric Healthcare Services and Associated Factors in Felege-Hiwot Comprehensive Specialized Hospital, North-West Ethiopia: Parental Perception.
Article in Patient preference and adherence, 2020. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 10 papers, 1 of them a synthesis that pooled it.
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10 citing papers in PubMed, 1 synthesis or guideline pooled it, 12 citations in OpenAlex.
- Satisfaction with maternal health services and associated factors among parents in Ethiopia: a systematic review and meta-analysis.Frontiers in public health · 2025Pooled it
- Are primary healthcare facilities in Ethiopia complying with accessibility standards for disability-inclusion? an accessibility audit in Bahir Dar City.BMC health services research · 2026Article
- Assessment of quality of care in a pediatric emergency unit of a tertiary hospital, Ethiopia.BMC health services research · 2026Article
- Time to occurrence and predictors of peripheral intravenous cannula-induced complications among pediatrics patients in Debre Birhan City public hospitals, Ethiopia, 2025.BMC pediatrics · 2025Article
- The parent-doctor-child triangle: a structural equation modeling-based study in pediatric outpatient clinics in Indonesia.Child health nursing research · 2025Article
- Quality of health service in the local government authorities in Tanzania: a perspective of the healthcare seekers from Dodoma City and Bahi District councils.BMC health services research · 2024Article
- Availability and readiness of health care facilities and their effects on under-five mortality in Bangladesh: Analysis of linked data.Journal of global health · 2022Article
- Parental Satisfaction and Associated Factors Toward Their Child's Anesthesia Service at a Comprehensive Specialized Referral Hospital in Ethiopia, 2021: A Cross-Sectional Study.Frontiers in pediatrics · 2022Article
- Parents' Experience and Satisfaction in Neonatal Intensive Care Units in Ethiopia: A Multicenter Cross-Sectional Study Using an Adapted Version of EMPATHIC-N.Frontiers in pediatrics · 2021Article
- Patient Satisfaction with Inpatient Services and Associated Factors Among Admitted Patients in General Hospitals of Sidama Region, Ethiopia.Inquiry : a journal of medical care organization, provision and financingArticle
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Authors and funding
3 authors at 1 institution in 1 country.
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No grant is acknowledged in the PubMed record.
Abstract
backgroundPoor quality of pediatric healthcare services at health facilities is a major contributing factor to child morbidity and mortality in low- and middle-income countries, including Ethiopia, and it brings parental dissatisfaction. Eliciting parents' perception is an important method used to assess functionality or quality of pediatric healthcare services. Thus, the objective of this study was to assess the perceived quality of pediatric healthcare services and to identify factors for it in Felege-Hiwot Comprehensive Specialized Hospital, Northwest Ethiopia.
methodsA facility-based cross-sectional study was conducted among parents of childhood patients from September 15, 2019 to October 15, 2019; 407 participants were recruited. Stratified random sampling was used to select respondents and data were collected using face-to-face interviews. Frequencies, percentages, and means with standard deviations were used to describe profiles of respondents. Both bi-variable and multivariable logistic regressions were used to model the odds of perceived quality of pediatric healthcare services.
resultsThe proportion of perceived quality of pediatric healthcare services was 57.6% (95% CI:52.6-62.3%). College and above parental education status (AOR=5.22, 95% CI:2.39-11.38), urban residency (AOR=3.35, 95% CI:1.97-5.72), outpatient services (AOR=2.52, 95% CI:1.35-4.71), and surgical illnesses (AOR=2.18, 95% CI:1.28-3.73) were independent determinants for increased parental lower perceived level of quality. The odd of parental lower perceived level of quality was 2.42-times greater in those parents who did not prefer the hospital for revisiting (AOR=2.42, 95% CI:1.36-4.30).
conclusionPerceived quality of healthcare services in the hospital was low compared to the national plan which reflected that childhood patients did not receive optimal care. Educational status, place of residence, service delivering unit, illness type, and intention of hospital preference were independent determinants for parental perceived quality of pediatric healthcare service delivery. Continuous and periodic parental feedback should be considered in order to assess their satisfaction which in turn is an insight for quality improvement to be taken by the facility managers.
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