ArticleComputers in human behavior2021
Examining risk and crisis communications of government agencies and stakeholders during early-stages of COVID-19 on Twitter.
Article in Computers in human behavior, 2021. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 70 papers, 1 of them a synthesis that pooled it.
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Who cites it
70 citing papers in PubMed, 1 synthesis or guideline pooled it.
- When Infodemic Meets Epidemic: Systematic Literature Review.JMIR public health and surveillance · 2025Pooled it
- Communicating Risk in the Age of Misinformation: Empirical Frameworks for Understanding Stakeholder Trust.Risk analysis : an official publication of the Society for Risk Analysis · 2026Article
- Comparison of Mask-Wearing Behavior on Social Media and Its Relationship With Demographic Characteristics During the COVID-19 Pandemic: Social Media Data Analysis Between the United States and Japan.JMIR human factors · 2026Article
- Planning and Implementing Social Media Communication in a Public Health Crisis: An Analytical Perspective.Health promotion journal of Australia : official journal of Australian Association of Health Promotion Professionals · 2026Article
- Forwarding information and communication within collaboratives: exploring the perceptions of Heads of Nursing and Allied Health Professionals.BMC nursing · 2026Article
- Quality Assessment of Health Information on Social Media During a Public Health Crisis: Infodemiology Study.JMIR infodemiology · 2025Article
- COVID-19 Knowledge, Message Perceptions and Behaviors among Pregnant and Postpartum Women During the Early Months of the COVID-19 Pandemic in the United States.Maternal and child health journal · 2025Article
- Article
- Understanding user perceptions of DeepSeek: insights from sentiment, topic and network analysis using a Reddit-based study.Frontiers in artificial intelligence · 2025Article
- Do COVID-19 responses associate with prior hazard experiences? An investigation among flood-vulnerable subsidized housing residents with digital vulnerability.Frontiers in public health · 2025Article
- People's Attitude and Perception of the Pandemic on Twitter: A Case Study of COVID-19 in India.Cureus · 2024Article
- Persuasive Effects of Crisis Communication during Public Health Emergency Outbreaks in China.Behavioral sciences (Basel, Switzerland) · 2024Article
- Influence of Strategic Crisis Communication on Public Perceptions during Public Health Crises: Insights from YouTube Chinese Media.Behavioral sciences (Basel, Switzerland) · 2024Article
- Article
- Medical mistrust in racial minorities during the COVID-19 pandemic: Attitudes, actions and mental health outcomes.PLOS global public health · 2024Article
- The role of social media in public health crises caused by infectious disease: a scoping review.BMJ global health · 2023Article
- Public health agencies' use of social media for communication during pandemics: a scoping review of the literature.Osong public health and research perspectives · 2023Article
- How Scientists View Vaccine Hesitancy.Vaccines · 2023Article
- Theoretical and practical aspects of risk communication in food safety: A review study.Heliyon · 2023Review
- Dialogic communication on local government social media during the first wave of COVID-19: Evidence from the health commissions of prefecture-level cities in China.Computers in human behavior · 2023Article
10 more citing papers are in PubMed but not listed here.
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
3 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
During COVID-19, social media has played an important role for public health agencies and government stakeholders (i.e. actors) to disseminate information regarding situations, risks, and personal protective action inhibiting disease spread. However, there have been notable insufficient, incongruent, and inconsistent communications regarding the pandemic and its risks, which was especially salient at the early stages of the outbreak. Sufficiency, congruence and consistency in health risk communication have important implications for effective health safety instruction as well as critical content interpretability and recall. It also impacts individual- and community-level responses to information. This research employs text mining techniques and dynamic network analysis to investigate the actors' risk and crisis communication on Twitter regarding message types, communication sufficiency, timeliness, congruence, consistency and coordination. We studied 13,598 pandemic-relevant tweets posted over January to April from 67 federal and state-level agencies and stakeholders in the U.S. The study annotates 16 categories of message types, analyzes their appearances and evolutions. The research then identifies inconsistencies and incongruencies on four critical topics and examines spatial disparities, timeliness, and sufficiency across actors and message types in communicating COVID-19. The network analysis also reveals increased communication coordination over time. The findings provide unprecedented insight of Twitter COVID-19 information dissemination which may help to inform public health agencies and governmental stakeholders future risk and crisis communication strategies related to global hazards in digital environments.
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