ArticlePaediatrics & child health2020
Identifying areas for improvement in paediatric inpatient care using the Child HCAHPS survey.
Article in Paediatrics & child health, 2020. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 9 papers.
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Who cites it
9 citing papers in PubMed, 15 citations in OpenAlex.
- Doctor-child communication and caregivers' willingness to recommend hospital: a secondary analysis using pediatric patient experience data.Translational pediatrics · 2026Article
- Variation in parental experiences with their child's hospitalization over the COVID-19 pandemic.Journal of patient-reported outcomes · 2023Article
- Parents Have More to Say: Comments From the Child HCAHPS Single Question Versus a Narrative Item Set.Hospital pediatrics · 2023Article
- Listening to the Voice of the Hospitalized Child: Comparing Children's Experiences to Their Parents.Children (Basel, Switzerland) · 2022Article
- Article
- How to analyze and link patient experience surveys with administrative data to drive health service improvement - examples from Alberta, Canada.International journal of population data science · 2022Article
- Inpatient Experience Surveys and Overall Hospital Rating: A Correlation Analysis for a Private Hospital in Central America.Journal of patient experience · 2022Article
- Using implementation science to inform the integration of electronic patient-reported experience measures (ePREMs) into healthcare quality improvement: description of a theory-based application in primary care.Quality of life research : an international journal of quality of life aspects of treatment, care and rehabilitation · 2021Article
- Narrative comments about pediatric inpatient experiences yield substantial information beyond answers to closed-ended CAHPS survey questions.Journal of pediatric nursingArticle
Corrections and comments
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Authors and funding
5 authors at 1 institution in 1 country.
Funding
No grant is acknowledged in the PubMed record.
Abstract
The Child-Hospital Consumer Assessment of Healthcare Providers and Systems (Child-HCAHPS) survey is a validated measure of paediatric inpatient experience. The study objective was to determine which survey questions were most correlated with respondents' overall rating of care. Knowing which questions are most important may provide valuable insights for developing targeted quality improvement initiatives.
methodsWithin 6 weeks of discharge, 3,389 telephone surveys were completed by parents/guardians of children who were hospitalized for at least 24 hours. The survey was comprised of 66 questions, with responses based on Likert-scales. One survey question asked respondents to rate the overall care that their child received on a scale from 0 (worst care) to 10 (best care). The correlation between the overall rating of care and each survey measure and question was then examined using Spearman correlation coefficients. All survey questions were normalized to a 100-point score (0=worst, 100=best).
resultsQuestions on provider coordination and nursing care were most correlated with overall experience. Quietness of hospital room (r=0.19, P<0.001), and keeping families informed in the emergency room (r=0.12, P<0.001) showed poor correlation. Correlation with overall experience was strongest for the 'communication with nurses' domain (r=0.46, P<0.001).
conclusionsTo our knowledge, this is the first study which examines the correlation of individual questions of the Child-HCAHPS to overall rating of care within a Canadian context. Our results suggest that our large health care organization may attain initial inpatient experience improvements by focusing upon personnel-based initiatives, rather than physical attributes of our hospitals.
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