ArticlePloS one2020
Determinants of patient satisfaction: Lessons from large-scale inpatient interviews in Vietnam.
Article in PloS one, 2020. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 15 papers.
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Who cites it
15 citing papers in PubMed.
- Medical Travel and Geographic Inequities in Access to Pediatric Congenital Heart Surgery: Evidence from a Nationwide Cohort in South Korea.Pediatric cardiology · 2026Article
- Outpatient satisfaction assessed using a nationally standardized questionnaire: a survey of five health care facilities in Vietnam.Frontiers in health services · 2026Article
- Factors Associated with the Utilization of Out-of-Region Medical Institutions for Brain Diseases.Yonsei medical journal · 2025Article
- Molecular Aspects of Geriatric Pharmacotherapy.Cells · 2025Review
- Patient satisfaction with the components of the National Health Insurance Program of Nepal: a cross-sectional study.BMC health services research · 2025Article
- Patient Experience Regarding Medication-Related Information Received in a Rural Private Polyclinic Setting in Vietnam.Journal of patient experience · 2025Article
- National Patient Satisfaction Survey as a Predictor for Quality of Care and Quality Improvement - Experience and Practice.Patient preference and adherence · 2025Article
- Patient satisfaction with healthcare services among health insurance program beneficiaries in Nepal: A cross-sectional study.PloS one · 2025Article
- HIV treatment satisfaction: HIVTSQ-12 factor analysis and associated factors in Türkiye.BMC infectious diseases · 2024Article
- Article
- Assessing Maternal Satisfaction: Patient-Centered Care, Hospital Environment, and Information-Seeking in Chanika Hospital in Tanzania.Journal of personalized medicine · 2024Article
- Adult cancer patients' barriers to and satisfaction with care at a National Cancer Hospital in Vietnam.PloS one · 2024Article
- Predictors of Healthcare Workers' Compassionate Care Amid the COVID-19 Pandemic: A Cross-Sectional Study from Patients' Perspective in Kelantan, Malaysia.International journal of environmental research and public health · 2023Article
- Patients' Satisfaction with Obstetrics-Gynecology, and Pediatric Healthcare Services in Vietnam: A Multicentre Cross-Sectional Study.Risk management and healthcare policy · 2023Article
- Patient satisfaction level and its determinants after admission in public and private tertiary care hospitals in Bangladesh.Frontiers in health services · 2022Article
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Authors and funding
3 authors.
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Abstract
Patient satisfaction, a healthcare recipient's reaction to salient aspects of their service experience, has been considered an important metric of the overall quality of healthcare in both advanced and developing countries. Given the growing number of studies on patient satisfaction in developing and transitioning countries, publications using high-quality patient surveys in these countries remain scarce. This study examines factors associated with inpatient satisfaction levels using nationwide, large-scale interview data from 10,143 randomized and voluntary patients of 69 large and public hospitals in Vietnam during 2017-2018. We find that older patients, poor patients, female patients, patients with lower levels of education, patients not working for private enterprises (or foreign enterprises), and rural patients reported higher levels of overall satisfaction. Health insurance is found to have positive influence on overall patient satisfaction, primarily driven by limiting patient concerns about treatment costs, as well as increasing positive perceptions of hospital staff. We further find that patients who paid extra fees for their hospital admission expressed higher scores for hospital living arrangements and medical staff, but were mostly dissatisfied with treatment costs. These findings have important policy implications for current policy makers in Vietnam as well as for other countries with limited healthcare resources and ongoing healthcare reforms.
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