ArticleJMIR human factors2020
Embedding the Pillars of Quality in Health Information Technology Solutions Using "Integrated Patient Journey Mapping" (IPJM): Case Study.
Article in JMIR human factors, 2020. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 18 papers.
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Who cites it
18 citing papers in PubMed.
- Development and usability evaluation of a patient journey-based mHealth intervention for esophageal cancer patients: a three-phase protocol.Frontiers in public health · 2025Trial
- Explaining site-level fidelity within a national initiative to implement a VA patient safety guidebook: the difference-making role of networks & communications.Implementation science communications · 2025Article
- Application of patient journey mapping in patients with breast cancer: a scoping review.BMJ open · 2025Article
- mHealth Support in Cardiac Care Pathways for Patient Self-Management During Transitions From Hospital to Rehabilitation: Exploratory Field Study.JMIR cardio · 2025Article
- Clinician-Focused Connected Health Requirements Gathering for Attention-Deficit/Hyperactivity Disorder Through Clinical Journey Mapping: Design Science Study.JMIR formative research · 2025Article
- Illustrating User Needs for eHealth With Experience Map: Interview Study With Chronic Kidney Disease Patients.JMIR human factors · 2025Article
- Improving Access to Child and Youth Addiction and Mental Health Services in New Brunswick: Implementing One-at-a-Time Therapy Within an Integrated Service Delivery Model.International journal of mental health and addiction · 2025Article
- Barriers and facilitators for accepting health education of Chinese rural older adults in Henan Province: a qualitative study.BMC public health · 2024Article
- Positioning patients to partner: exploring ways to better integrate patient involvement in the learning health systems.Research involvement and engagement · 2023Article
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- Remote Cognitive Screening Of Healthy Older Adults for Primary Care With the MyCog Mobile App: Iterative Design and Usability Evaluation.JMIR formative research · 2023Article
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- Reporting and conducting patient journey mapping research in healthcare: A scoping review.Journal of advanced nursing · 2023Article
- Article
- Artificial intelligence technologies and compassion in healthcare: A systematic scoping review.Frontiers in psychology · 2022Article
- Mapping Information Needs of Patients With Sexually Transmitted Infections Using Web-Based Data Sources: Grounded Theory Investigation.Journal of medical Internet research · 2021Article
- Pop Music Trend and Image Analysis Based on Big Data Technology.Computational intelligence and neuroscience · 2021Article
- Ascertaining breast cancer patient experiences through a journey map: A qualitative study protocol.PloS one · 2020Article
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Authors and funding
6 authors.
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No grant is acknowledged in the PubMed record.
Abstract
backgroundHealth information technology (HIT) and associated data analytics offer significant opportunities for tackling some of the more complex challenges currently facing the health care sector. However, to deliver robust health care service improvements, it is essential that HIT solutions be designed by parallelly considering the 3 core pillars of health care quality: clinical effectiveness, patient safety, and patient experience. This requires multidisciplinary teams to design interventions that both adhere to medical protocols and achieve the tripartite goals of effectiveness, safety, and experience.
objectiveIn this paper, we present a design tool called Integrated Patient Journey Mapping (IPJM) that was developed to assist multidisciplinary teams in designing effective HIT solutions to address the 3 core pillars of health care quality. IPJM is intended to support the analysis of requirements as well as to promote empathy and the emergence of shared commitment and understanding among multidisciplinary teams.
methodsA 6-month, in-depth case study was conducted to derive findings on the use of IPJM during Learning to Evaluate Blood Pressure at Home (LEANBH), a connected health project that developed an HIT solution for the perinatal health context. Data were collected from over 700 hours of participant observations and 10 semistructured interviews.
resultsThe findings indicate that IPJM offered a constructive tool for multidisciplinary teams to work together in designing an HIT solution, through mapping the physical and emotional journey of patients for both the current service and the proposed connected health service. This allowed team members to consider the goals, tasks, constraints, and actors involved in the delivery of this journey and to capture requirements for the digital touchpoints of the connected health service.
conclusionsOverall, IPJM facilitates the design and implementation of complex HITs that require multidisciplinary participation.
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