ArticleInternational journal of environmental research and public health2020
Mapping the Patient's Journey in Healthcare through Process Mining.
Article in International journal of environmental research and public health, 2020. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 19 papers, 2 of them syntheses that pooled it.
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Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
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Who cites it
19 citing papers in PubMed, 2 syntheses or guidelines pooled it.
- A patient journey map based on the experience of temporomandibular disorders patients: a qualitative systematic review and meta-synthesis.Frontiers in public health · 2026Pooled it
- From admission to discharge: a systematic review of clinical natural language processing along the patient journey.BMC medical informatics and decision making · 2024Pooled it
- How to develop care pathways: a practical overview of methodological approaches.BMJ health & care informatics · 2026Review
- Delayed medical care experiences among patients with head and neck cancers: an exploratory study using patient journey mapping.BMC health services research · 2026Article
- Enhancing quality and decision-making for care pathways: An application of process mining in cancer care.PloS one · 2026Article
- Stakeholder perspectives on depression management: A design thinking exploration for person-centered digital health.PloS one · 2026Article
- The Multilevel Limb-loss and Preservation Rehabilitation Continuum model (MLPRC): An evidence-based implementation model integrating multiple perspectives to improve outcomes for people facing limb loss.PM & R : the journal of injury, function, and rehabilitation · 2025Article
- Journey mapping paediatric oncology care in Saudi Arabia: A mixed-methods study.Health SA = SA Gesondheid · 2025Article
- Process mining applications in healthcare: a systematic literature review.PeerJ. Computer science · 2025Article
- Investigating the service utilization and pathways of patients with alcohol use disorders.Alcohol and alcoholism (Oxford, Oxfordshire) · 2024Article
- Navigating the Digital Landscape: Embracing Innovation, Addressing Challenges, and Prioritizing Patient-Centric Care.Cureus · 2024Review
- Development and Integration of Patient-Reported Measures into E-Health System: Pilot Feasibility Study.Healthcare (Basel, Switzerland) · 2023Article
- Patients' Experiences of a Sarcoma Diagnosis: A Process Mapping Exercise of Diagnostic Pathways.Cancers · 2023Article
- Integrating Human-Centered Design Methods Into a Health Promotion Project: Supplemental Nutrition Assistance Program Education Case Study for Intervention Design.JMIR formative research · 2023Article
- Contexts shaping misdemeanor system interventions among people with mental illnesses: qualitative findings from a multi-site system mapping exercise.Health & justice · 2023Article
- The Path Is Made by Walking-Mapping the Healthcare Pathways of Parents Continuing Pregnancy after a Severe Life-Limiting Fetal Diagnosis: A Qualitative Interview Study.Children (Basel, Switzerland) · 2022Article
- A literature review on the analysis of symptom-based clinical pathways: Time for a different approach?PLOS digital health · 2022Article
- Development of a patient journey map for people living with cervical dystonia.Orphanet journal of rare diseases · 2022Article
- Process mining and customer journey mapping in healthcare: Enhancing patient-centred care in stroke rehabilitation.Digital healthArticle
Corrections and comments
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Authors and funding
7 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
Nowadays, assessing and improving customer experience has become a priority, and has emerged as a key differentiator for business and organizations worldwide. A customer journey (CJ) is a strategic tool, a map of the steps customers follow when engaging with a company or organization to obtain a product or service. The increase of the need to obtain knowledge about customers' perceptions and feelings when interacting with participants, touchpoints, and channels through different stages of the customer life cycle. This study aims to describe the application of process mining techniques in healthcare as a tool to asses customer journeys. The appropriateness of the approach presented is illustrated through a case study of a key healthcare process. Results depict how a healthcare process can be mapped through the CJ components, and its analysis can serve to understand and improve the patient's experience.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.