ArticleBMJ open2020
Inpatient satisfaction with nursing care in a backward region: a cross-sectional study from northwestern China.
Article in BMJ open, 2020. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 5 papers.
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Who cites it
5 citing papers in PubMed, 21 citations in OpenAlex.
- Survey of inpatient satisfaction with integrated services in China, a retrospective study.Frontiers in public health · 2026Article
- Multidisciplinary continuing care practice of specialist nurses in daytime robotic surgery for patients with adrenal tumors complicated by diabetes mellitus.Journal of robotic surgery · 2025Article
- Psychometric properties of the quality nursing care scale-turkish version: a methodological study.BMC nursing · 2022Article
- Influencing Factors of Patients' Trust in Nurses During the COVID-19 Pandemic: A Mixed-Methods Study.Disaster medicine and public health preparedness · 2022Article
- Predictors of Adult Patient Satisfaction with Inpatient Nursing Care in Public Hospitals of Eastern Amhara Region, Northeastern Ethiopia, 2020.Patient preference and adherence · 2021Article
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Authors and funding
6 authors at 1 institution in 1 country.
Funding
No grant is acknowledged in the PubMed record.
Abstract
objectivesThe aim of the study was to examine the level of patient satisfaction with nursing care and identify the factors affecting satisfaction from the inpatient's perspective in a backward region of China.
designThis was a cross-sectional study.
settingThe study was conducted at a tertiary hospital located in northwest China.
participantsPatients admitted to the ward for at least 48 hours were chosen to participate in the survey. PRIMARY OUTCOME MEASURE: The Newcastle Satisfaction with Nursing Care Scale was used. Data were collected from 219 patients.
resultsThe overall inpatient satisfaction with nursing care was 78.15±4.74. Patients were more satisfied with nurses who respected their privacy and treated them as individuals (67.7%). Patients were least satisfied with the type of information nurses gave them (11.7%) and with the sufficient awareness of their needs. Patients who were married, had a history of hospitalisation, surgery and were taken charge of by junior nurses had higher satisfaction.
conclusionsThe overall level of patient satisfaction was moderate. Patient-centred individualised care and providing sufficient information model of care are needed. There was a need for nurses to be aware of patients' individualised care needs and to provide them with more information. This study may suggest/urge hospital administrators, policymakers and nurses to be more sensitive with patients' married status, history of hospitalisation and surgery, the professional title of in charged nurses when care is provided. Ultimately to achieve better outcome of patients' hospitalisation.
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