ArticleAnnals of medicine and surgery (2012)2020
Impact of COVID-19 pandemic on patient satisfaction and surgical outcomes: A retrospective and cross sectional study.
Article in Annals of medicine and surgery (2012), 2020. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 23 papers, 4 of them syntheses that pooled it.
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Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
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Who cites it
23 citing papers in PubMed, 4 syntheses or guidelines pooled it.
- Pooled it
- Quality assessment of global health care system in the shadow of COVID-19: - a systematic review.BMC public health · 2023Pooled it
- A systematic review: the dimensions to evaluate health care performance and an implication during the pandemic.BMC health services research · 2022Pooled it
- To Fight or to Flee? A Systematic Review of Ectopic Pregnancy Management and Complications During the Covid-19 Pandemic.In vivo (Athens, Greece)Pooled it
- Quality of care in university hospitals in Saudi Arabia: an updated systematic review.Frontiers in health services · 2025Review
- It Is Time to Take Complaints Seriously? An Exploratory Analysis of Communications Sent by Users to a Public Healthcare Agency before, during and after the COVID-19 Pandemic.International journal of environmental research and public health · 2024Article
- Physical, psychological, and social experiences of women recovered from COVID-19 in Iran: A qualitative study.Journal of education and health promotion · 2024Article
- Assessing patient satisfaction among COVID-19 survivors in Northeast India: a cross-sectional study.Frontiers in medicine · 2024Article
- Article
- Patients' satisfaction with nursing care quality and associated factors: A cross-section study.Nursing open · 2023Article
- The effect of the COVID-19 pandemic on the provision of outpatient clinic services in East Jerusalem hospitals: patients' perspectives.Frontiers in public health · 2023Article
- Satisfaction with Health Care Services in the Adult Population of the Federation of Bosnia and Herzegovina during the COVID-19 Pandemic.Medicina (Kaunas, Lithuania) · 2022Article
- Patient satisfaction with hospital services in COVID-19 era: A cross-sectional study from outpatient department of a tertiary care hospital in Jammu, UT of J&K, India.Journal of family medicine and primary care · 2022Article
- Who is essential in care? Reflections from the pandemic's backstage.Nursing ethics · 2022Article
- Assessing Patient Experience and Attitude: BSC-PATIENT Development, Translation, and Psychometric Evaluation-A Cross-Sectional Study.International journal of environmental research and public health · 2022Article
- Measuring patients' satisfaction toward health tourism in Malaysia through hospital environment, nutritional advice, and perceived value: A study on Chinese exchange students.Frontiers in public health · 2022Article
- Patient Satisfaction Scale for Hospitalized COVID-19 Patients: Development and Psychometric Properties.Journal of patient experience · 2022Article
- Gynecological laparoscopic surgeries in the era of COVID-19 pandemic: a prospective study.Obstetrics & gynecology science · 2021Article
- COVID-19 Pneumonia on Post-Operative Day 2 after Esophagectomy: Performing Esophago-Gastric Junction Cancer Surgery during the SARS-Cov-2 Second Wave.Current oncology (Toronto, Ont.) · 2021Article
- What do people hospitalised with COVID-19 think about their care? Results of a satisfaction survey during the first wave of COVID-19 in Liverpool.Future healthcare journal · 2021Article
Corrections and comments
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Authors and funding
8 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
objectiveThe objective of this study was to evaluate the impact of the COVID-19 pandemic on patient satisfaction and surgical outcomes at King Khalid University Hospital in Saudi Arabia.
backgroundThe COVID-19 pandemic has greatly affected health care systems across developing and developed countries. Therefore, it is important to understand its impact on various parameters of patient care as regards revised infrastructure and policies in hospitals during the pandemic.
methodIt is a retrospective cross-sectional study was conducted from 13-3-2020 to 26-4-2020 at King Khalid University Hospital in Saudi Arabia. Patient satisfaction and surgical outcomes were the main outcome measures.
results331 participants were included in the study (median age: 53 years; 70% female), and 223 completed the patient's satisfaction survey. 260 of the surgeries were non-oncolog cases (78.6%) compared to 71 oncology cases (21.4%). With respect to the surgical outcomes, 12% of the patients required admission to the ICU, and 10.9% developed postoperative complications, most of which were infectious complications. Only 1.8% (6 patients) were re-admitted to the hospital. Three patients died within 30 days post-op (0.9%), all had emergency surgery. Regarding patient satisfaction, 77.6% and 93% of the patients reported that nurses and doctors, respectively, treated them with courtesy and respect, listened to them carefully, and provided clear explanations to them. 90.3% were satisfied with the hospital sanitary measures. 64.1% stated that they got written instructions at the time of discharge.
conclusionThe satisfaction level of patients was high for all the studied domains, and there were a small number of complications with overall good surgical outcomes. That indicates that all the actions and policies that were implemented during the pandemic were proven beneficial for the patients. It is recommended to continue those measures until the COVID-19 pandemic is over.
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