ArticleJMIR mHealth and uHealth2020
Designing an Information and Communications Technology Tool With and for Victims of Violence and Their Case Managers in San Francisco: Human-Centered Design Study.
Article in JMIR mHealth and uHealth, 2020. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 14 papers, 1 of them a synthesis that pooled it.
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Who cites it
14 citing papers in PubMed, 1 synthesis or guideline pooled it, 21 citations in OpenAlex.
- Examining Challenges to Co-Design Digital Health Interventions With End Users: Systematic Review.Journal of medical Internet research · 2025Pooled it
- Designing a Case Management Mobile Health App for Violence Intervention Programs: Mixed Methods Human-Centered Design Study.JMIR formative research · 2026Article
- IDG-ViolenceNet: A Video Violence Detection Model Integrating Identity-Aware Graphs and 3D-CNN.Sensors (Basel, Switzerland) · 2025Article
- Leveraging human-centered design to advance social connection for older adults living in subsidized housing.Annals of the New York Academy of Sciences · 2025Article
- Understanding Barriers to Home Safety Assessment Adoption in Older Adults: Qualitative Human-Centered Design Study.JMIR human factors · 2025Article
- Medical students in distress: a mixed methods approach to understanding the impact of debt on well-being.BMC medical education · 2024Article
- Using a human-centered, mixed methods approach to understand the patient waiting experience and its impact on medically underserved Populations.BMC health services research · 2022Article
- Using Architectural Mapping to Understand Behavior and Space Utilization in a Surgical Waiting Room of a Safety Net Hospital.International journal of environmental research and public health · 2022Observational
- Community Health Worker Activities in Public Health Programs to Prevent Violence: Coding Roles and Scope.American journal of public health · 2022Article
- Integrating Natural Language Processing and Interpretive Thematic Analyses to Gain Human-Centered Design Insights on HIV Mobile Health: Proof-of-Concept Analysis.JMIR human factors · 2022Article
- Social Service Workers' Use of Social Media to Obtain Client Information: Current Practices and Perspectives on a Potential Informatics Platform.Journal of social service research · 2022Article
- Uses of mHealth in Injury Prevention and Control: a Critical Review.Current epidemiology reports · 2022Review
- Patient Perceptions on Barriers and Facilitators to Accessing Low-acuity Surgery During COVID-19 Pandemic.The Journal of surgical research · 2021Article
- Medical Treatment Following Violence Exposure in a National Sample of Children and Youth.JAMA network open · 2021Article
Corrections and comments
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Authors and funding
14 authors at 3 institutions in 1 country.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundViolence is a public health problem. Hospital-based violence intervention programs such as the San Francisco Wraparound Project (WAP) have been shown to reduce future violent injury. The WAP model employs culturally competent case managers who recruit and enroll violently injured patients as clients. Client acceptance of the WAP intervention is variable, and program success depends on streamlined, timely communication and access to resources. High rates of smartphone usage in populations who are at risk for violent reinjury create an opportunity to design a tailored information and communications technology (ICT) tool to support hospital-based violence intervention programs.
objectiveCurrent evidence shows that ICT tools developed in the health care space may not be successful in engaging vulnerable populations. The goal of this study was to use human-centered design methodology to identify the unique communication needs of the clients and case managers at WAP to design a mobile ICT.
methodsWe conducted 15 semi-structured interviews with users: clients, their friends and families, case managers, and other stakeholders in violence intervention and prevention. We used a human-centered design and general inductive approach to thematic analysis to identify themes in the qualitative data, which were extrapolated to insight statements and then reframed into design opportunities. Wireframes of potential mobile ICT app screens were developed to depict these opportunities.
resultsThematic analysis revealed four main insights that were characterized by the opposing needs of our users. (1) A successful relationship is both professional and personal. Clients need this around the clock, but case managers can only support this while on the clock. (2) Communications need to feel personal, but they do not always need to be personalized. (3) Healing is a journey of skill development and lifestyle changes that must be acknowledged, monitored, and rewarded. (4) Social networks need to provide peer support for healing rather than peer pressure to propagate violence. These insights resulted in the following associated design opportunities: (1) Maximize personal connection while controlling access, (2) allow case managers to personalize automated client interactions, (3) hold clients accountable to progress and reward achievements, and (4) build a connected, yet confidential community.
conclusionsHuman-centered design enabled us to identify unique insights and design opportunities that may inform the design of a novel and tailored mobile ICT tool for the WAP community.
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