ArticleJournal of medical Internet research2020
Client Satisfaction and Experience With Telepsychiatry: Development and Validation of a Survey Using Clinical Quality Domains.
Article in Journal of medical Internet research, 2020. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 19 papers.
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Who cites it
19 citing papers in PubMed.
- Satisfaction with telepsychiatry and mental health stigma among health sciences students in Egyptian universities.Scientific reports · 2026Article
- Patient engagement and connection to care in a telehealth behavioral health crisis care program: an implementation evaluation.BMC health services research · 2026Article
- Development of the malay version of the patient satisfaction questionnaire for virtual consultation services (MPSQ-VC): content validity & face validity analysis.BMC health services research · 2026Article
- Article
- The Virtual Client Experience Survey for Mental Health and Addictions: Revalidation of a Survey to Measure Client and Family Experiences of Virtual Care.Journal of medical Internet research · 2025Article
- Translation, Cross-Cultural Adaptation, and Psychometric Properties of the Arabic Consumer Assessment of Healthcare Providers and Systems-Clinician and Group Survey (CG-CAHPS): A Cross-Sectional Study.Patient preference and adherence · 2025Article
- Therapy Mode Preference Scale: Preliminary Validation Methodological Design.JMIR formative research · 2024Article
- Enhancing Emergency Room Mental Health Crisis Response: A Systematic Review of Integrated Models.Cureus · 2024Review
- Patient-reported experience measures for people living with dementia: A scoping review.Dementia (London, England) · 2024Article
- Prisoners' Perceptions and Satisfaction with Telepsychiatry Services in Greece and the Effects of Its Use on the Coercion of Mental Healthcare.Healthcare (Basel, Switzerland) · 2024Article
- Development and Validation of a Measure to Assess Patient Experiences With Video Care Encounters.JAMA network open · 2024Article
- Guidelines and recommendations about virtual mental health services from high-income countries: a rapid review.BMJ open · 2024Review
- A qualitative study to assess satisfaction with the Manipal model of telepsychiatry among patients and caregivers.Indian journal of psychiatry · 2024Article
- The virtual Clinical Assessment of Skills and Competence: the impact and challenges of a digitised final examination.BJPsych bulletin · 2023Article
- Patient experiences of virtual care across specialist neuroscience and psychiatry clinics related to the second wave of the COVID-19 pandemic in Calgary, Alberta.Health and technology · 2023Article
- Patient and provider experiences of telemental health during the COVID-19 pandemic in a New York City academic medical center.Psychiatry research · 2022Review
- Investigating consultant-led virtual review as a model for implementing 7-day cardiology services in UK clinical practice.Future healthcare journal · 2021Article
- Research on the Characteristics and Usefulness of User Reviews of Online Mental Health Consultation Services: A Content Analysis.Healthcare (Basel, Switzerland) · 2021Article
- Patient Attitudes Toward Telepsychiatry During the COVID-19 Pandemic: A Nationwide, Multisite Survey.JMIR mental health · 2020Article
Corrections and comments
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Authors and funding
4 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundTelepsychiatry is an increasingly used model of mental health care that connects patients with psychiatrists at a distance via videoconference. Telepsychiatry is an effective clinical intervention that improves access to quality care in regions with limited resources or in clinical situations where in-person care is unavailable.
objectiveThis study aims to develop a validated survey tool to measure patient experience and satisfaction with telepsychiatry based on the quality of care domains. This study also seeks to understand which health service outcomes were most strongly correlated with overall satisfaction in the context of telepsychiatry.
methodsThe survey created in this study was developed and validated with a panel of subject matter and process experts and was piloted with 274 patients who received clinical consultations through the TeleMental Health Program at the Centre for Addiction and Mental Health. Factor analysis was used to determine correlations between questions and quality of care domains and was also used to assess model fit.
resultsThe study provides a validated survey to measure patient satisfaction and experience with telepsychiatry across 4 domains: access and timeliness, appropriateness, effectiveness, and safety. Both safety and access and timeliness were found to be statistically significant predictors of satisfaction in our sample.
conclusionsBy situating patient satisfaction and experience within this framework, the survey facilitates patient data collection and interpretation through a clinical quality lens.
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