ArticleBMJ open2020
Experiences of digital communication with automated patient interviews and asynchronous chat in Swedish primary care: a qualitative study.
Article in BMJ open, 2020. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 28 papers, 3 of them syntheses that pooled it.
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Who cites it
28 citing papers in PubMed, 3 syntheses or guidelines pooled it.
- The Impact of Digitalization on European General Practice From the Perspective of General Practitioners: Systematic Review.Journal of medical Internet research · 2026Pooled it
- Effectiveness and Acceptability of Asynchronous Digital Health in Asthma Care: Mixed Methods Systematic Review.Journal of medical Internet research · 2024Pooled it
- Understanding How the Design and Implementation of Online Consultations Affect Primary Care Quality: Systematic Review of Evidence With Recommendations for Designers, Providers, and Researchers.Journal of medical Internet research · 2022Pooled it
- Exploring district nurses' experiences with digital encounters in primary healthcare: a qualitative pilot study.BMC primary care · 2026Article
- Digital interactions with the pharmaceutical industry: a qualitative focus group study on the perspectives of rheumatology care providers in Germany.BMC rheumatology · 2026Article
- Integrating AI-based triage in primary care: a qualitative study of Swedish healthcare professionals' experiences applying normalization process theory.BMC primary care · 2025Article
- Digital Health Experiences of Primary Care Nurses: A Qualitative Meta-synthesis.International nursing review · 2025Review
- Patients' Experiences With Using a Digital Platform for Chat-Based Consultation in Primary Health Care in Sweden: Qualitative Study.Journal of medical Internet research · 2025Article
- Registered Nurses' Digital Client Work and Associating Factors: A Cross-Sectional Study.Journal of advanced nursing · 2025Article
- Differences in use of telemedicine integrated into traditional primary health care - a comparative observational study.Scandinavian journal of primary health care · 2025Observational
- Seven Opportunities for Artificial Intelligence in Primary Care Electronic Visits: Qualitative Study of Staff and Patient Views.Annals of family medicine · 2025Article
- Primary care physicians' experiences of video and online chat consultations: a qualitative descriptive study.Scandinavian journal of primary health care · 2025Article
- Nurses' experiences of text-based digital triage at primary healthcare centres in Sweden: a qualitative interview study.BMC nursing · 2025Article
- Physicians' intentions to use digital tools - a comparative survey, before and after the COVID-19 pandemic, in Southern Sweden.Scandinavian journal of primary health care · 2024Article
- Access systems in general practice: a systematic scoping review.The British journal of general practice : the journal of the Royal College of General Practitioners · 2024Article
- Understanding Older Adults' Experiences With a Digital Health Platform in General Practice: Qualitative Interview Study.JMIR aging · 2024Article
- Health Care Professionals' Experiences in Telerehabilitation: Qualitative Content Analysis.JMIR human factors · 2023Article
- Digital consultation in primary healthcare: the effects on access, efficiency and patient safety based on provider experience; a qualitative study.Scandinavian journal of primary health care · 2022Article
- Exploration of Telemidwifery: An Initiation of Application Menu in Indonesia.International journal of environmental research and public health · 2022Article
- Health Care Professionals' Experiences of Web-Based Symptom Checkers for Triage: Cross-sectional Survey Study.Journal of medical Internet research · 2022Article
Corrections and comments
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Authors and funding
5 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
objectivesTo explore staff experiences of working with a digital communication platform implemented throughout several primary healthcare centres in Sweden.
designA descriptive qualitative approach using focus group interviews. Qualitative content analysis was used to code, categorise and thematise data.
settingPrimary healthcare centres across Sweden, in both rural and urban settings.
participantsA total of three mixed focus groups, comprising 19 general practitioners and nurses with experience using a specific digital communication platform.
resultsFive categories emerged: 'Fears and Benefits of Digital Communication', 'Altered Practice Workflow', 'Accepting the Digital Society', 'Safe and Secure for Patients' and 'Doesn't Suit Everyone and Everything'. These were abstracted into two comprehensive themes: 'Adjusting to a novel medium of communication' and 'Digitally filtered primary care', describing how staff experienced integrating the software as a useful tool for certain clinical contexts while managing the communication challenges associated with written communication.
conclusionsFamily medicine staff were ambivalent concerning the use of digital communication but, after a period of adjustment, it was seen as a useful communication tool especially when combined with continuity of care. Staff acknowledged limitations regarding use by inappropriate patient populations, information overload and misinterpretation of text by both staff and patients.
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