ArticleJournal of medical Internet research2020
The Promise of Patient Portals for Individuals Living With Chronic Illness: Qualitative Study Identifying Pathways of Patient Engagement.
Article in Journal of medical Internet research, 2020. The graph could read no effect estimate from its abstract, so it casts no vote on the map. It is linked to trial NCT02953262 (Improving Diabetes Care Through Effective Personalized Patient Portal Interactions), which is not on this map. Cited by 26 papers.
What it found
Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.
The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Improving Diabetes Care Through Effective Personalized Patient Portal Interactions
Who cites it
26 citing papers in PubMed, 37 citations in OpenAlex.
- The Role of Measurement in Identifying High-Intensity Secure Message Senders Among Older Adults: Observational Study.Journal of medical Internet research · 2026Observational
- A scoping review of studies on secure messaging through patient portals: persistent challenges and potential solutions.npj health systems · 2026Article
- 'A Joint Effort': Stakeholders' Perspectives of Medication Management Reviews in Australian Residential Aged Care.Australasian journal on ageing · 2026Article
- Disparities in Internet Medical Service Utilization Among Patients in Post-COVID-19 China: Cross-Sectional Study of Data From Provincial Field and National Online Surveys.Journal of medical Internet research · 2025Article
- Digital Health Portals for Individuals Living With or Beyond Cancer: Patient-Driven Scoping Review.JMIR cancer · 2025Article
- Patient-Health Care Professional Communication via a Secure Web-Based Portal in Severe Mental Health Conditions: Qualitative Analysis of Secure Messages.JMIR formative research · 2025Article
- Enhancing patient engagement and understanding: is providing direct access to laboratory results through patient portals adequate?JAMIA open · 2025Article
- Evaluation of the implementation of a patient portal pilot intervention among people with type 2 diabetes at community health centers.Frontiers in clinical diabetes and healthcare · 2025Article
- Article
- Relationship Between Patient Portal Tool Use and Medication Adherence and Viral Load Among Patients Living with HIV.Journal of general internal medicine · 2024Article
- Use of the Veterans Health Administration online patient portal among Veterans with spinal cord injuries and disorders.The journal of spinal cord medicine · 2023Article
- Patient and Health Care Provider Perspectives on Patient Access to Test Results via Web Portals: Scoping Review.Journal of medical Internet research · 2023Article
- Patient Portals as Facilitators of Engagement in Patients With Diabetes and Chronic Heart Disease: Scoping Review of Usage and Usability.Journal of medical Internet research · 2023Article
- Understanding Patients' Preferences and Experiences During an Electronic Health Record Transition.Journal of general internal medicine · 2023Article
- Adult Patients' Experiences of Using a Patient Portal With a Focus on Perceived Benefits and Difficulties, and Perceptions on Privacy and Security: Qualitative Descriptive Study.JMIR human factors · 2023Article
- Using the H2O Automatic Machine Learning Algorithms to Identify Predictors of Web-Based Medical Record Nonuse Among Patients in a Data-Rich Environment: Mixed Methods Study.JMIR medical informatics · 2023Article
- Improving Patient Access to the My HealthFederal practitioner : for the health care professionals of the VA, DoD, and PHS · 2022Article
- Association Between Patient Portal Use and Perceived Patient-Centered Communication Among Adults With Cancer: Cross-sectional Survey Study.JMIR cancer · 2022Article
- Differences in Secure Messaging, Self-management, and Glycemic Control Between Rural and Urban Patients: Secondary Data Analysis.JMIR diabetes · 2021Article
- Improvement and Evaluation of the TOPCOP Taxonomy of Patient Portals: Taxonomy-Evaluation-Delphi (TED) Approach.Journal of medical Internet research · 2021Article
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
12 authors at 4 institutions in 1 country.
Funding
Abstract
backgroundPatients play a critical role in managing their health, especially in the context of chronic conditions like diabetes. Electronic patient portals have been identified as a potential means to improve patient engagement; that is, patients' involvement in their care. However, little is known about the pathways through which portals may help patients engage in their care.
objectiveOur objective is to understand how an electronic patient portal facilitates patient engagement among individuals with diabetes.
methodsThis qualitative study employed semistructured telephone interviews of 40 patients living with diabetes since at least 2011, who had experienced uncontrolled diabetes, and had used secure messaging through a portal at least 4 times over 18 months. The interviews were recorded, transcribed, coded, and analyzed using primarily an inductive approach to identify how patients living with diabetes use an online health portal to support diabetes self-management.
resultsOverall, patients who used the portal reported feeling engaged in their health care. We identified four pathways by which the portal facilitates patient engagement and some challenges. The portal provides a platform that patients use to (1) better understand their health by asking questions about new symptoms, notes, or labs, (2) prepare for medical appointments by reviewing labs and notes, (3) coordinate care between VA (Veterans Affairs) and non-VA health care teams, and (4) reach out to providers to request help between visits. Several patients reported that the portal helped improve the patient-provider relationship; however, aspects of the portal design may hinder engagement for others. Patients reported challenges with both secure messaging and access to medical records that had negative impacts on their engagement. Benefits for patient engagement were described by many types of portal users with varying degrees of diabetes control.
conclusionsPatient portals support engagement by facilitating patient access to their health information and by facilitating patient-provider communication. Portals can help a wide range of users engage with their care.
Indexed as
Identifiers
What OpenQuestion holds
Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.