ArticleScandinavian journal of primary health care2020
Age-related differences in motives for contacting out-of-hours primary care: a cross-sectional questionnaire study in Denmark.
Article in Scandinavian journal of primary health care, 2020. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 7 papers.
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Who cites it
7 citing papers in PubMed, 9 citations in OpenAlex.
- Effect of an educational intervention for telephone triage nurses on out-of-hours attendance: a pragmatic randomized controlled study.BMC health services research · 2023Trial
- How parents express their worry in calls to a medical helpline: a mixed methods study.BMC primary care · 2022Trial
- Task shifting from general practitioners to nurses and the association with patient flow and resource use in out-of-hours primary care clinics: a descriptive register-based study.Scandinavian journal of primary health care · 2026Article
- Task shifting from general practitioners to nurses in out-of-hours primary care: an explorative case study of team-based practices.Scandinavian journal of primary health care · 2025Article
- Parents' Motivations for Calling an Out-of-Hours Helpline: Qualitative Study.Journal of medical Internet research · 2025Article
- Development of the use of primary health care emergency departments after interventions aimed at decreasing overcrowding: a longitudinal follow-up study.BMC emergency medicine · 2022Observational
- Impact of a telephone triage service for non-critical emergencies in Switzerland: A cross-sectional study.PloS one · 2021Article
Corrections and comments
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Authors and funding
6 authors at 1 institution in 1 country.
Funding
No grant is acknowledged in the PubMed record.
Abstract
objectiveDemands for out-of-hours primary care (OOH-PC) services are increasing. Many citizens call because of non-urgent health problems. Nevertheless, the patients' motives for requesting medical help outside office hours remains an understudied area. This study aimed to examine motives for calling OOH-PC services in various age groups.
designCross-sectional paper based questionnaire study conducted during two weeks in 2015.
settingThe OOH-PC services in two Danish regions. SUBJECTS: Randomly selected patients calling the two healthcare services and accepting to participate in the study received a questionnaire on patient characteristics, health problems, and 26 pre-defined motives based on the Andersen Behavioural Model. Multivariate regression analyses were conducted for various age groups to calculate the probability of each motive to be a significant factor for the decision to call.
resultsA total of 1,871 patients were included in the study; half were parents of children aged 0-12 years. Young adults (18 to 39 years) differed significantly from other age groups as they more often stated perceived barriers and benefits such as "Own GP no time available soon enough" and "Need for quick help because of work".
conclusionYoung adults more often perceive barriers and benefits, which may suggest af difference in expectations regarding the purpose of out-of-hours services and accessibility. Further research is needed to address this issue and further explore the potential gap between the citizens' expectations to the OOH-PC services and the prevailing health policies. Key points The out-of-hours primary healthcare services are increasingly contacted for non-urgent problems, but little is known about the citizens' motives for calling. Age is associated with differences in the perceived importance of various motives for calling out-of-hours care. Young adults are more often than other age groups motivated to call due to logistical issues, such as their job.
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Registered trials
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