ArticleJournal of medical Internet research2020
Assessing Patient Experience and Healthcare Quality of Dental Care Using Patient Online Reviews in the United States: Mixed Methods Study.
Article in Journal of medical Internet research, 2020. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 19 papers, 1 of them a synthesis that pooled it.
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Who cites it
19 citing papers in PubMed, 1 synthesis or guideline pooled it.
- Examining Different Factors in Web-Based Patients' Decision-Making Process: Systematic Review on Digital Platforms for Clinical Decision Support System.International journal of environmental research and public health · 2021Pooled it
- Navigating Dental Implant Information on Social Media: A Qualitative Exploration of Digital Health Literacy and Resilience to Misinformation.Healthcare (Basel, Switzerland) · 2026Article
- Medical vs. Organizational Complaints: A Machine Learning Analysis Reveals Divergent Patterns in Patient Reviews Across Russian Cities.Healthcare (Basel, Switzerland) · 2025Article
- Natural Language Understanding to Assess Oral Health-Related Quality of Life: A Cross-Sectional Study Incorporating a Mixed Methods Approach.Journal of oral rehabilitation · 2025Article
- The Use of Natural Language Processing to Interpret Unstructured Patient Feedback on Health Services: Scoping Review.Journal of medical Internet research · 2025Article
- A study of dentists' explanations and patient-dentist communication among older adults in Japan.BMC oral health · 2024Article
- Investigating Patient Satisfaction Through Web-Based Reviews of Norwegian Dentists: Quantitative Study Using the Meaning Extraction Method.Journal of participatory medicine · 2024Article
- Assessing reviews of academic oral and maxillofacial surgeons within the US on Healthgrades.Oral and maxillofacial surgery · 2024Article
- Measuring the impact of dental service quality on revisit intention using an extended SERVQUAL model.Frontiers in oral health · 2024Article
- Russian-language translation and cultural adaptation of the Norwegian 'Patient Experience Questionnaire'.PEC innovation · 2023Article
- Article
- The Impact of Ambivalent Attitudes on the Helpfulness of Web-Based Reviews: Secondary Analysis of Data From a Large Physician Review Website.Journal of medical Internet research · 2023Review
- The Relationship between Internet Patient Satisfaction Ratings and COVID-19 Outcomes.Healthcare (Basel, Switzerland) · 2023Article
- Knowledge, attitudes and professional practices of ortho-periodontal care of adults: a cross-sectional survey in France.BMC oral health · 2022Article
- Exploring Online Health Reviews to Monitor COVID-19 Public Health Responses in Alabama State Department of Corrections: Case Example.JMIR formative research · 2021Article
- Patient Satisfaction and Hospital Quality of Care Evaluation in Malaysia Using SERVQUAL and Facebook.Healthcare (Basel, Switzerland) · 2021Article
- Assessing Patient-Perceived Hospital Service Quality and Sentiment in Malaysian Public Hospitals Using Machine Learning and Facebook Reviews.International journal of environmental research and public health · 2021Article
- Detecting Topic and Sentiment Trends in Physician Rating Websites: Analysis of Online Reviews Using 3-Wave Datasets.International journal of environmental research and public health · 2021Article
- Assessing the reliability of automatic sentiment analysis tools on rating the sentiment of reviews of NHS dental practices in England.PloS one · 2021Article
Corrections and comments
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Authors and funding
7 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundOver the last two decades, patient review websites have emerged as an essential online platform for doctor ratings and reviews. Recent studies suggested the significance of such websites as a data source for patients to choose doctors for healthcare providers to learn and improve from patient feedback and to foster a culture of trust and transparency between patients and healthcare providers. However, as compared to other medical specialties, studies of online patient reviews that focus on dentists in the United States remain absent.
objectiveThis study sought to understand to what extent online patient reviews can provide performance feedbacks that reflect dental care quality and patient experience.
methodsUsing mixed informatics methods incorporating statistics, natural language processing, and domain expert evaluation, we analyzed the online patient reviews of 204,751 dentists extracted from HealthGrades with two specific aims. First, we examined the associations between patient ratings and a variety of dentist characteristics. Second, we identified topics from patient reviews that can be mapped to the national assessment of dental patient experience measured by the Patient Experience Measures from the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Dental Plan Survey.
resultsHigher ratings were associated with female dentists (t
conclusionsThese findings suggest that online patient reviews could be used as a data source for understanding the patient experience and healthcare quality in dentistry.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.