ArticleSleep science (Sao Paulo, Brazil)
Insomnia, excessive daytime sleepiness, anxiety, depression and socioeconomic status among customer service employees in Canada.
Article in Sleep science (Sao Paulo, Brazil). The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 18 papers, 1 of them a synthesis that pooled it.
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Who cites it
18 citing papers in PubMed, 1 synthesis or guideline pooled it, 19 citations in OpenAlex.
- Socioeconomic disparities in obstructive sleep apnea: a systematic review of empirical research.Sleep & breathing = Schlaf & Atmung · 2021Pooled it
- Health of international students in Canada (2013-2024): a scoping review of peer-reviewed and grey literature.BMJ public health · 2026Article
- Associations between sleep quality, excessive daytime sleepiness, and theta wave activity during resting-state electroencephalography in maintenance hemodialysis patients.International urology and nephrology · 2025Article
- Review
- Prevalence of Sleep Disturbances in Latin American Populations and Its Association with Their Socioeconomic Status-A Systematic Review and a Meta-Analysis.Journal of clinical medicine · 2023Review
- Mapping associations between anxiety and sleep problems among outpatients in high-altitude areas: a network analysis.BMC psychiatry · 2023Article
- Gender and Nightshift Work: A Cross Sectional Study on Sleep Quality and Daytime Somnolence.Brain sciences · 2023Article
- Determinants of Health Inequalities in Iran and Saudi Arabia: A Systematic Review of the Sleep Literature.Clocks & sleep · 2023Review
- Socioeconomic status and sleep health: a narrative synthesis of 3 decades of empirical research.Journal of clinical sleep medicine : JCSM : official publication of the American Academy of Sleep Medicine · 2023Review
- Towards A Socioeconomic Model of Sleep Health among the Canadian Population: A Systematic Review of the Relationship between Age, Income, Employment, Education, Social Class, Socioeconomic Status and Sleep Disparities.European journal of investigation in health, psychology and education · 2022Review
- Socioeconomic Position and Excessive Daytime Sleepiness: A Systematic Review of Social Epidemiological Studies.Clocks & sleep · 2022Review
- Measuring Sleep Health Disparities with Polysomnography: A Systematic Review of Preliminary Findings.Clocks & sleep · 2022Review
- Impact of Exposome Factors on Epidermal Barrier Function in Patients with Obstructive Sleep Apnea Syndrome.International journal of environmental research and public health · 2022Article
- The Assessment of Risk and Predictors of Sleep Disorders in Patients with Psoriasis-A Questionnaire-Based Cross-Sectional Analysis.Journal of clinical medicine · 2021Article
- An Association Rule Analysis of the Acupressure Effect on Sleep Quality.Evidence-based complementary and alternative medicine : eCAM · 2021Article
- Global Risk Factor Evaluation of Obstructive Sleep Apnea in Relation to Research Activity and Socioeconomic Factors.International journal of environmental research and public health · 2020Article
- Social outbreak and its association with insomnia and daytime sleepiness in Chile.Sleep science (Sao Paulo, Brazil)Review
- Socioeconomic status and sleep disturbances among pediatric population: a continental systematic review of empirical research.Sleep science (Sao Paulo, Brazil)Review
Corrections and comments
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Authors and funding
1 author at 1 institution in 1 country.
Funding
No grant is acknowledged in the PubMed record.
Abstract
objectiveIt is the first study investigating deeply symptoms of neuropsychiatric diseases among a large population of customer service employees (n=1238, 640 females and 598 males). The study's goals were document presence of sleep disorders, anxiety and depression among customer service advisors and determine the influence of the socioeconomic status (pSES), duration in position and full-time or part-time shift on the diseases above.
methodsLinear regressions and ANOVA with a Tukey multiple comparisons of means was performed to analyze correlation and differences between citizens, international students and immigrants in their pSES and neuropsychiatric diseases.
resultsCustomer service employees (578 Canadians, 264 immigrants and 358 international students) are in majority undergraduate students (286 men and 289 females) with a high school degree (280 men and 308 women). They work full-time (560 men and 548 women) and are single (420 men and 560 women). Among customer service advisors, the time spent as an advisor was an excellent predictor of insomnia, sleepiness and anxiety (respectively with R DISCUSSION: Insomnia, sleepiness and anxiety are more prevalent for full-time employees (higher for immigrants and international students compared to Canadians) compared with part-time employees, while depression was similarly higher for Canadian and immigrants compared to international students. Regarding full-time employees, symptoms of insomnia, anxiety and depression were higher for men compared to women. Regarding part-time employees, symptoms of insomnia and sleepiness were higher for women compared to men. Employees working full-time with rotating shifts are more exposed to insomnia, sleepiness and anxiety than employees working part-time. More research is needed to understand mental health of customer service employees regardless of their area and it is worthy of interest to study the link between sleep disorders and mood disorders with work conditions. Here some practical suggestions are made to reduce neuropsychiatric disorders for customer service employees or to at least mitigate the work burden on their brains.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.