ArticleJournal of medical Internet research2020
Communication Behavior Changes Between Patients With Diabetes and Healthcare Providers Over 9 Years: Retrospective Cohort Study.
Article in Journal of medical Internet research, 2020. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 17 papers, 1 of them a synthesis that pooled it.
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Who cites it
17 citing papers in PubMed, 1 synthesis or guideline pooled it.
- Investigating the application of IoT mobile app and healthcare services for diabetic elderly: A systematic review.PloS one · 2025Pooled it
- Network analysis of influencing factors on rural residents' health communication behaviors: a social-ecological perspective.Frontiers in public health · 2026Article
- Improving self-management and diabetes indicators in adolescents with type 1 diabetes through self-care education.Journal of family medicine and primary care · 2023Article
- A scoping review of the clinical application of machine learning in data-driven population segmentation analysis.Journal of the American Medical Informatics Association : JAMIA · 2023Article
- Preferences for Electronic Modes of Communication Among Older Primary Care Patients: Cross-sectional Survey.JMIR formative research · 2023Article
- One Digital Health Intervention for Monitoring Human and Animal Welfare in Smart Cities: Viewpoint and Use Case.JMIR medical informatics · 2023Article
- Profiling of patients with type 2 diabetes based on medication adherence data.Frontiers in public health · 2023Article
- Influence of User Profile Attributes on e-Cigarette-Related Searches on YouTube: Machine Learning Clustering and Classification.JMIR infodemiology · 2023Article
- One Digital Health for more FAIRness.Methods of information in medicine · 2022Article
- Trends in the Prevalence of Chronic Medication Use Among Children in Israel Between 2010 and 2019: Protocol for a Retrospective Cohort Study.JMIR research protocols · 2022Article
- Reasons for Utilizing Telemedicine during and after the COVID-19 Pandemic: An Internet-Based International Study.Journal of clinical medicine · 2021Article
- Social Media Engagement and Influenza Vaccination During the COVID-19 Pandemic: Cross-sectional Survey Study.Journal of medical Internet research · 2021Article
- One Digital Health: A Unified Framework for Future Health Ecosystems.Journal of medical Internet research · 2021Article
- An Early Stage Researcher's Primer on Systems Medicine Terminology.Network and systems medicine · 2021Review
- "Will you hear my voice?": to engage older patients online, listen to them about their lives offline.Israel journal of health policy research · 2020Article
- Network and Systems Medicine: Position Paper of the European Collaboration on Science and Technology Action on Open Multiscale Systems Medicine.Network and systems medicine · 2020Review
- Change in Threads on Twitter Regarding Influenza, Vaccines, and Vaccination During the COVID-19 Pandemic: Artificial Intelligence-Based Infodemiology Study.JMIR infodemiologyArticle
Corrections and comments
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Authors and funding
4 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundHealth organizations and patients interact over different communication channels and are harnessing digital communications for this purpose. Assisting health organizations to improve, adapt, and introduce new patient-health care practitioner communication channels (such as patient portals, mobile apps, and text messaging) enhances health care services access.
objectiveThis retrospective data study aims to assist health care administrators and policy makers to improve and personalize communication between patients and health care professionals by expanding the capabilities of current communication channels and introducing new ones. Our main hypothesis is that patient follow-up and clinical outcomes are influenced by their preferred communication channels with the health care organization.
methodsThis study analyzes data stored in electronic medical records and logs documenting access to various communication channels between patients and a health organization (Clalit Health Services, Israel). Data were collected between 2008 and 2016 from records of 311,168 patients diagnosed with diabetes, aged 21 years and over, members of Clalit at least since 2007, and still alive in 2016. The analysis consisted of characterizing the use profiles of communication channels over time and used clustering for discretization purposes and patient profile building and then a hierarchical clustering and heatmaps to visualize the different communication profiles.
resultsA total of 13 profiles of patients were identified and characterized. We have shown how the communication channels provided by the health organization influence the communication behavior of patients. We observed how different patients respond differently to technological means of communication and change or don't change their communication patterns with the health care organization based on the communication channels available to them.
conclusionsIdentifying the channels of communication within the health organization and which are preferred by each patient creates an opportunity to convey messages adapted to the patient in the most appropriate way. The greater the likelihood that the therapeutic message is received by the patient, the greater the patient's response and proactiveness to the treatment will be. INTERNATIONAL REGISTERED REPORT IDENTIFIER (IRRID): RR2-10.2196/10734.
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