ArticleJournal of the American Medical Informatics Association : JAMIA2020
Rapid development of visualization dashboards to enhance situation awareness of COVID-19 telehealth initiatives at a multihospital healthcare system.
Article in Journal of the American Medical Informatics Association : JAMIA, 2020. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 24 papers, 1 of them a synthesis that pooled it.
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The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
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Who cites it
24 citing papers in PubMed, 1 synthesis or guideline pooled it.
- Requirements and challenges of hospital dashboards: a systematic literature review.BMC medical informatics and decision making · 2022Pooled it
- Contextual influences on implementation of online behavioral obesity treatment in primary care: formative evaluation guided by the consolidated framework for implementation research.Translational behavioral medicine · 2022Trial
- Building Enhanced Public Health Data Systems With a Situational Awareness and Learning Tool: Focus Group Study.Online journal of public health informatics · 2026Article
- From predefined indicators to a management dashboard for heart failure telemonitoring: a modified nominal group technique approach in Portuguese hospitals.BMC health services research · 2026Article
- COVID-19 vaccination data management and visualization systems for improved decision-making: Lessons learnt from Africa CDC Saving Lives and Livelihoods program.PLOS digital health · 2025Article
- Development, Implementation, and Evaluation Methods for Dashboards in Health Care: Scoping Review.JMIR medical informatics · 2024Article
- Review
- Visualization for epidemiological modelling: challenges, solutions, reflections and recommendations.Philosophical transactions. Series A, Mathematical, physical, and engineering sciences · 2022Article
- Informing the Design of Data Visualization Tools to Monitor the COVID-19 Pandemic in Portugal: A Web-Delphi Participatory Approach.International journal of environmental research and public health · 2022Article
- RAMPVIS: Answering the challenges of building visualisation capabilities for large-scale emergency responses.Epidemics · 2022Article
- Article
- Big Data Health Care Innovations: Performance Dashboarding as a Process of Collective Sensemaking.Journal of medical Internet research · 2022Article
- Applications, features and key indicators for the development of Covid-19 dashboards: A systematic review study.Informatics in medicine unlocked · 2022Article
- Pandemic Response in the Clinical Laboratory: The Utility of Interactive Dashboards.Journal of pathology informatics · 2022Article
- Setting Requirements for a Dashboard to Inform Portuguese Decision-Makers About Environment Health in an Urban Setting.Frontiers in public health · 2022Article
- COVID-19 Intelligence-Driven Operational Response Platform: Experience of a Large Tertiary Multihospital System in the Middle East.Diagnostics (Basel, Switzerland) · 2021Article
- Article
- Development, Implementation, and User Evaluation of COVID-19 Dashboard in a Third-Level Hospital in Iran.Applied clinical informatics · 2021Article
- Overview of Technologies Implemented During the First Wave of the COVID-19 Pandemic: Scoping Review.Journal of medical Internet research · 2021Article
- Human Factors and Organizational Issues in Health Informatics: Innovations and Opportunities.Yearbook of medical informatics · 2021Review
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
8 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
The COVID-19 pandemic has led to the rapid expansion of telehealth services as healthcare organizations aim to mitigate community transmission while providing safe patient care. As technology adoption rapidly increases, operational telehealth teams must maintain awareness of critical information, such as patient volumes and wait times, patient and provider experience, and telehealth platform performance. Using a model of situation awareness as a conceptual foundation and a user-centered design approach we describe our process for rapidly developing and disseminating dashboard visualizations to support telehealth operations. We used a 5-step process to gain domain knowledge, identify user needs, identify data sources, design and develop visualizations, and iteratively refine these visualizations. Through this process we identified 3 distinct stakeholder groups and designed and developed visualization dashboards to meet their needs. Feedback from users demonstrated the dashboard's support situation awareness and informed important operational decisions. Lessons learned are shared to provide other organizations with insights from our process.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.