ArticleBMC nursing2020
Registered nurses' experiences of communication with patients when practising person-centred care over the phone: a qualitative interview study.
Article in BMC nursing, 2020. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 13 papers, 2 of them syntheses that pooled it.
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
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Who cites it
13 citing papers in PubMed, 2 syntheses or guidelines pooled it, 31 citations in OpenAlex.
- Impact of Digital Health on Patient-Provider Relationships in Respiratory Secondary Care Based on Qualitative and Quantitative Evidence: Systematic Review.Journal of medical Internet research · 2025Pooled it
- Pooled it
- Trial
- The interactive work of narrative elicitation in person-centred care: Analysis of phone conversations between health care professionals and patients with common mental disorders.Health expectations : an international journal of public participation in health care and health policy · 2022Trial
- Article
- Attentive Listening and Confirmation Key Aspects in Health Promotion Encounters With Patients in Telephone Counselling.Scandinavian journal of caring sciences · 2025Article
- Experiences of a remote, person-centred intervention in older persons living with frailty - a qualitative study.BMC geriatrics · 2025Article
- Self-efficacy and healthcare costs in patients with chronic heart failure or chronic obstructive pulmonary disease.ESC heart failure · 2024Article
- Get Back, a person-centred digital programme targeting physical activity for patients undergoing spinal stenosis surgery-a study protocol of a randomized feasibility study.Pilot and feasibility studies · 2024Article
- Critical care nurses' experiences of communication-vulnerable patients in the intensive care unit and the influence on rendering compassionate care.The Southern African journal of critical care : the official journal of the Critical Care Society · 2024Article
- How the current non-significant effects of person-centred care on nurses' outcomes could be abated by the WE-CARE roadmap enablers: A discursive paper.Nursing open · 2023Article
- An evaluation of registered nurses' experiences of person-centered care and competence after participating in a course in digital competence in care.BMC nursing · 2022Article
- Observable indicators of person-centred care: an interview study with patients, relatives and professionals.BMJ open · 2022Article
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
5 authors at 3 institutions in 2 countries.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundTo explore registered nurses' (RNs') experiences of practising person-centred care (PCC) by telephone with people diagnosed with chronic obstructive pulmonary disease and/or chronic heart failure.
methodsQualitative interview study. Four RNs were individually interviewed before, during, and after participating in an intervention practising PCC by telephone. The interviews were analysed using qualitative content analysis.
resultsThe results reflect three categories of their experience: realize the complexity of practising PCC by distance, gain insight into what PCC communication meant to RNs and their approach, and develop the professional role by practising PCC theory and ethics.
conclusionsPCC over the telephone facilitate healthcare and support patients. Through careful listening, the RNs (1) created space for the individual patients to express their thoughts and feelings and (2) emphasized each patient's capabilities and resources. The RNs also gained an understanding of PCC and what it means to patients and to themselves as practitioners. Potential implications are that it is important for RNs practising PCC by telephone to remould their role, to listen carefully, and to communicate as equals in conversations that respect both parties' knowledge and expertise. Health professionals need supervision and support to fully understand the person-centred approach and provide communications that support it.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.