ArticleBMC medical informatics and decision making2020
Research on Teleconsultation service quality based on multi-granularity linguistic information: the perspective of regional doctors.
Article in BMC medical informatics and decision making, 2020. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 6 papers.
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Who cites it
6 citing papers in PubMed.
- Key Factors Influencing the Operationalization and Effectiveness of Telemedicine Services in Henan Province, China: Cross-Sectional Analysis.Journal of medical Internet research · 2024Article
- [Quality Indicators for Video Consultations in Primary Care - a Scoping Review].Gesundheitswesen (Bundesverband der Arzte des Offentlichen Gesundheitsdienstes (Germany)) · 2023Article
- A sentiment analysis driven method based on public and personal preferences with correlated attributes to select online doctors.Applied intelligence (Dordrecht, Netherlands) · 2023Article
- Intelligent Classification Method of Archive Data Based on Multigranular Semantics.Computational intelligence and neuroscience · 2022Article
- Teleconsultation demand classification and service analysis.BMC medical informatics and decision making · 2021Article
- Forecasting Teleconsultation Demand Using an Ensemble CNN Attention-Based BILSTM Model with Additional Variables.Healthcare (Basel, Switzerland) · 2021Article
Corrections and comments
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Authors and funding
4 authors.
Funding
Abstract
backgroundDue to the increasing complexity in socioeconomic environments and the ambiguity in human cognition, decision makers prefer to give linguistic cognitive information with different granularities according to their own preferences. Consequently, to consider the uncertainty and preferences in the evaluation process, a method based on Multi-Granularity Linguistic Information (MGLI) for evaluating teleconsultation service quality is proposed, which provides a new research direction for scientific evaluation and improvement of teleconsultation service quality.
methodsFirstly, this paper explored a service quality evaluation system from the perspective of regional doctors. And then considering the uncertainty and preferences of decision makers, MGLI was used to optimize the index system according to the similarity degree between the linguistic evaluation information and a given linguistic term set. Finally, the empirical research was conducted using Henan Province Telemedicine Center of China (HTCC) as an example to identify the direction for improving the service quality in teleconsultation.
resultsThis study found that the number of consulting rooms, attitude of operators, consultation duration, charges, and attitude of experts are the key factors affecting the quality of teleconsultation service.
conclusionsSuggestions for improving the quality of teleconsultation service are put forward in terms of optimizing the allocation of consulting rooms, improving regional doctors' experience and standardizing charging standards, which provides a new direction for improving the quality of teleconsultation service.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.