ArticleJNMA; journal of the Nepal Medical Association2020
Patient Satisfaction in Out-patient Services at a Tertiary Care Center: A Descriptive Cross-sectional Study.
Article in JNMA; journal of the Nepal Medical Association, 2020. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 11 papers.
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Who cites it
11 citing papers in PubMed.
- Article
- Article
- Assessing health service satisfaction among beneficiaries in Cameroon: a cross-sectional study to inform healthcare improvement.BMC health services research · 2025Article
- Patient satisfaction in regional referral hospitals of Bhutan: Insights from a cross-sectional study.PloS one · 2025Article
- Patient satisfaction with healthcare services among health insurance program beneficiaries in Nepal: A cross-sectional study.PloS one · 2025Article
- Indonesian Patients' Experiences and Emotional Attachment to Healthcare Services Abroad: A Qualitative Study.Patient preference and adherence · 2025Article
- Long-Term Satisfaction of Oral Sedation versus Standard-of-Care Intravenous Sedation for Ocular Surgery.Clinical ophthalmology (Auckland, N.Z.) · 2024Article
- Factors affecting patient satisfaction at a plastic surgery outpatient department at a tertiary centre in South Africa.BMC health services research · 2023Article
- Satisfaction and its determinants of rural upper gastrointestinal cancer screening in China: a preliminary cross-sectional study.BMJ open · 2022Article
- Patient Satisfaction Among the OPD Attendees at a Secondary Care Hospital in Northern India.Journal of patient experience · 2022Article
- Patient satisfaction and its socio-demographic correlates in a tertiary public hospital in Nepal: a cross-sectional study.BMC health services research · 2021Article
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7 authors.
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Abstract
introductionPatient satisfaction is an important and commonly used valid indicator for the measurement of service quality. Patient responses to healthcare services are one of the best ways to obtain information about patient views regarding the quality of healthcare. The main aim of the study was to find out the patient's satisfaction level in the tertiary care center.
methodsA descriptive cross-sectional study was conducted among 94 outpatients at a tertiary care center. Data were collected after obtaining ethical clearance from the institutional review committee. Patients were selected conveniently who visited any four of the major department. We collected demographic data and the patient satisfaction towards outpatient clinic experience was studied. We used the Patient Satisfaction Questionnaire-18 to assess patient satisfaction. Data were entered and analyzed in Statistical Package for the Social Sciences version 23. The mean score and the standard deviation were calculated.
resultsOverall satisfaction was 74.78% with a mean value of 3.7394±0.40128. The highest satisfaction score was found in regards to the interpersonal manner of health personnel (4.2872±0.61561) followed by communication (3.9628±0.40982) and the lowest was seen in accessibility and convenience (3.2394±0.81478).
conclusionsThe mean score and percentage of patient satisfaction were high in the hospital. However, the accessibility and availability of medical personnel were only a matter of concern.
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