ArticleJournal of medical Internet research2020
Leveraging User Experience to Improve Video Consultations in a Cardiology Practice During the COVID-19 Pandemic: Initial Insights.
Article in Journal of medical Internet research, 2020. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 13 papers, 2 of them syntheses that pooled it.
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Who cites it
13 citing papers in PubMed, 2 syntheses or guidelines pooled it.
- Factors Influencing the Uptake of Digital Health Interventions for Cardiovascular Disease Prevention Among Healthcare Providers: A Systematic Review.Global heart · 2026Pooled it
- The State of Evidence in Patient Portals: Umbrella Review.Journal of medical Internet research · 2020Pooled it
- Parental Perceptions Toward Using Online Video Consultations With Pediatricians: Insights, Barriers, and Pathways to Equitable Adoption.International journal of telemedicine and applications · 2025Article
- Virtual Cardiology: Past, Present, Future Directions, and Considerations.Current cardiovascular risk reports · 2023Review
- Healthcare Professionals' Experience of Performing Digital Care Visits-A Scoping Review.Life (Basel, Switzerland) · 2022Article
- A web-based survey of educational opportunities of medical professionals based on changes in conference design during the COVID-19 pandemic.Education and information technologies · 2022Article
- Human Enough: A Qualitative Study of Client Experience With Internet-Based Access to Pre-exposure Prophylaxis.Journal of medical Internet research · 2021Article
- Expanding Telemonitoring in a Virtual World: A Case Study of the Expansion of a Heart Failure Telemonitoring Program During the COVID-19 Pandemic.Journal of medical Internet research · 2021Article
- Telemedicine Improves the Short-Term Medical Care of Acute ST-Segment Elevation Myocardial Infarction After Primary Percutaneous Coronary Intervention.Frontiers in cardiovascular medicine · 2021Article
- Scalable Telehealth Services to Combat Novel Coronavirus (COVID-19) Pandemic.SN computer science · 2021Review
- Tools to Support Self-Care Monitoring at Home: Perspectives of Patients with Heart Failure.International journal of environmental research and public health · 2020Article
- Status of Institutional Review Board Meetings Conducted Through Web Conference Systems in Japanese National University Hospitals During the COVID-19 Pandemic: Questionnaire Study.Journal of medical Internet research · 2020Article
- The nurse COVID and historical epidemics literature repository: Development, description, and summary.Nursing outlookArticle
Corrections and comments
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Authors and funding
5 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
During the coronavirus disease (COVID-19) pandemic, cardiologists have attempted to minimize risks to their patients by using telehealth to provide continuing care. Rapid implementation of video consultations in outpatient clinics for patients with heart disease can be challenging. We employed a design thinking tool called a customer journey to explore challenges and opportunities when using video communication software in the cardiology department of a regional hospital. Interviews were conducted with 5 patients with implanted devices, a nurse, an information technology manager and two cardiologists. Three lessons were identified based on these challenges and opportunities. Attention should be given to the ease of use of the technology, the meeting features, and the establishment of the connection between the cardiologist and the patient. Further, facilitating the role of an assistant (or virtual assistant) with the video consultation software who can manage the telehealth process may improve the success of video consultations. Employing design thinking to implement video consultations in cardiology and to further implement telehealth is crucial to build a resilient health care system that can address urgent needs beyond the COVID-19 pandemic.
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