ArticleBJU international2020
A reflection on an adapted approach from face-to-face to telephone consultations in our Urology Outpatient Department during the COVID-19 pandemic - a pathway for change to future practice?
Article in BJU international, 2020. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 12 papers, 1 of them a synthesis that pooled it.
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Who cites it
12 citing papers in PubMed, 1 synthesis or guideline pooled it, 29 citations in OpenAlex.
- Satisfaction with telemedicine use during COVID-19 pandemic in the UK: a systematic review.The Libyan journal of medicine · 2024Pooled it
- Global Evidence on the Sustainability of Telemedicine in Outpatient and Primary Care During the First 2 Years of the COVID-19 Pandemic: Scoping Review Using the Nonadoption, Abandonment, Scale-Up, Spread, and Sustainability (NASSS) Framework.Interactive journal of medical research · 2025Review
- Citizens' perspectives on relocating care: a scoping review.BMC health services research · 2024Article
- Implementing telemedicine in urogynecology: A feasibility study.International urogynecology journal · 2023Observational
- Patient experience of virtual urogynaecology services during Covid-19 pandemic.International urogynecology journal · 2023Article
- Patients' perspectives on telephone outpatients during a pandemic.Irish journal of medical science · 2022Article
- Article
- The clinical impact of the COVID-19 pandemic on daily urological practice: first 3-month multicenter results from İstanbulTurkish journal of medical sciences · 2021Article
- Telehealth, virtual meetings and conferences in urology: 'good' COVID side effects.BJU international · 2021Article
- Avoiding disruption of timely surgical management of genitourinary cancers during the early phase of the COVID-19 pandemic.BJU international · 2020Review
- The Trend of Health Service Utilization and Challenges Faced During the COVID-19 Pandemic at Primary Units in Addis Ababa: A Mixed-Methods Study.Health services research and managerial epidemiologyArticle
- Patient satisfaction and clinical outcomes: Phone versus WhatsApp consultations in urology telemedicine.Digital healthArticle
Corrections and comments
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Authors and funding
2 authors at 1 institution in 1 country.
Funding
No grant is acknowledged in the PubMed record.
Abstract
The sudden and unanticipated coronavirus disease 2019 (COVID-19) viral pandemic of 2020 and its profound impact on the NHS prompted an almost overnight change in the services we are able to offer our patients to fulfil clinical demands. From March 2020, we have changed outpatient appointments from face-to-face to telephone-led consultations. We have performed an early review of this service to ensure its sustainability during the unknown duration of this current crisis and to establish its potential utility when normal services resume in the future. Our present results show a patient satisfaction of 93%, with 83% happy to have telephone follow-up in the future, and a clinician satisfaction of 82% in the adequacy of the telephone consultation for making a clinical decision. Telephone clinics are a safe and efficient alternative to face-to-face outpatient consultations for many patients, particularly non-complex benign follow-ups.
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