ArticleSAGE open medicine2020
Assessment of patient satisfaction with pharmacy service and associated factors in public hospitals, Eastern Ethiopia.
Article in SAGE open medicine, 2020. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 24 papers, 1 of them a synthesis that pooled it.
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Who cites it
24 citing papers in PubMed, 1 synthesis or guideline pooled it.
- Patient satisfaction with pharmacy services and associated factors in Ethiopia: a systematic review and meta-analysis.BMC health services research · 2025Pooled it
- Patient Satisfaction With Auditable Pharmaceutical Transactions and Services: A Cross-Sectional Study at Bule Hora University Teaching Hospital, Ethiopia.Health science reports · 2026Article
- Patient satisfaction with pharmaceutical services in the context of chief pharmacist system: a comparative study from Shaanxi Province, China.Frontiers in public health · 2026Article
- Client satisfaction with pharmacy services and associated factors at Yekatit 12 Hospital Medical College, Addis Ababa, Ethiopia.PloS one · 2026Article
- Pharmaceutical Care Through Women's Eyes: Insights from a Cross-Sectional Study in Jordan.Patient preference and adherence · 2026Article
- Patient Satisfaction with Pharmacist-Led COVID-19 Testing in Community Pharmacies: Insights from the Croatian Experience.Healthcare (Basel, Switzerland) · 2025Article
- Assessment of patients' perception and satisfaction with extemporaneous compounding service in ALERT hospital, Ethiopia.BMC health services research · 2025Article
- Military personnel's satisfaction with antiretroviral services in Namibia: A cross-sectional study.Journal of public health in Africa · 2025Article
- Readiness of and barriers for community pharmacy professionals in providing and implementing vaccination services.BMC health services research · 2024Article
- Patient satisfaction with pharmacy services among users and non users of community based health insurance scheme at public health facilities in Gamo Zone, South Ethiopia: a comparative cross sectional study.Journal of pharmaceutical health care and sciences · 2024Article
- Perceptions of Clients on a University-based Drug Information Service affecting Medication Safety.Acta medica Philippina · 2024Article
- Patient satisfaction and associated factor at red cross pharmacies in Addis Ababa, Ethiopia.BMC health services research · 2023Article
- Satisfaction of patients with health care services in tertiary care facilities of Riyadh, Saudi Arabia: A cross-sectional approach.Frontiers in public health · 2022Article
- Satisfaction of psychologically impaired patients with health-care services: A Saudi Arabian perspective.Frontiers in public health · 2022Article
- Pharmaceutical Care Service at Primary Health Care Centers: An Insight on Patient Satisfaction.International journal of clinical practice · 2022Article
- Article
- Awareness, expectation and satisfaction towards ward pharmacy services among patients in medical wards: a multi-centre study in Perak, Malaysia.BMC health services research · 2021Article
- Assessment of patient satisfaction towards auditable pharmaceutical transactions and services implemented in outpatient hospital pharmacy in Ethiopia.Journal of pharmaceutical policy and practice · 2021Article
- Article
- Patients' Satisfaction with Pharmaceutical Care and Associated Factors [Letter].Patient preference and adherence · 2021Article
Corrections and comments
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Authors and funding
5 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundA comprehensive understanding of the extent of patient satisfaction and its determinants are crucial in improving the quality of service. Hence, this research was designed to measure patient satisfaction with pharmacy service.
methodsA cross-sectional study was conducted among 422 patients to assess satisfaction with pharmacy service in public hospitals located in Eastern Ethiopia from September to January 2018. Data were collected through an exit interview using structured questionnaires. Then, it was entered into EpiData version 3.1 and exported to STATA version 14.2 for analysis. Associations between dependent and independent variables were assessed by multiple logistic regression using an adjusted odds ratio at a 95% confidence interval and the
resultsA total of 407 samples were included in the final analysis. The mean overall satisfaction of clients measured out of five was 2.29 (standard deviation ± 0.56). The proportion of overall satisfaction was 46.19%. Patients within the age range of 26-35 years and 36-50 years were found to have 50% (adjusted odds ratio = 0.5, 95% confidence interval: 0.3, 0.9) and 60% (adjusted odds ratio = 0.4, 95% confidence interval: 0.2, 0.8) decreased likelihood of satisfaction compared with patients within the range of 18-25 years, respectively. Likewise, patients who attended only secondary education compared to their counterpart (a certificate and above) were less likely to be satisfied (adjusted odds ratio = 0.4, 95% confidence interval: 0.2, 0.8). In contrast, rural dwellers and patients who collected all their medications from the respective hospital were found to be more satisfied compared with their equivalent (adjusted odds ratio = 3, 95% confidence interval: 1.8, 5.2) and (adjusted odds ratio = 2.2, 95% confidence interval: 1.4, 3.5), respectively.
conclusionPatient satisfaction with pharmacy service was found to be very low considering the current health-care system movement toward delivering quality service. Hence, health-care providers and administrators should give due attention to contributing factors in order to improve the quality of service and ultimately increase patient satisfaction.
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