ArticleBMJ open2020
Maximising comfort: how do patients describe the care that matters? A two-stage qualitative descriptive study to develop a quality improvement framework for comfort-related care in inpatient settings.
Article in BMJ open, 2020. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 34 papers.
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Who cites it
34 citing papers in PubMed.
- The effect of acupressure on pain, menstrual symptoms, and comfort in adolescents with primary dysmenorrhea: a single-blind randomized controlled trial.BMC complementary medicine and therapies · 2025Trial
- Effectiveness of smartphone-based virtual reality relaxation (SVR) for enhancing comfort in cancer patients undergoing chemotherapy: a randomized controlled trial.Supportive care in cancer : official journal of the Multinational Association of Supportive Care in Cancer · 2024Trial
- Therapeutic communication improves patient comfort during venipuncture in children: a single-blinded intervention study.European journal of pediatrics · 2023Trial
- Hope-Based Program for Portuguese Outpatients with Advanced Chronic Illness in a Community Setting: A Randomized Control Trial.International journal of environmental research and public health · 2023Trial
- Ease and comfort of pre-oxygenation with high-flow nasal oxygen cannulae vs. facemask: a randomised controlled trial.Anaesthesia · 2022Trial
- Patient Comfort With Smartphone-Based and Intraoral Camera Imaging in Teledentistry: Observational Cross-Sectional Study.Online journal of public health informatics · 2026Article
- Making Comfort Visible or Making Patients Comfortable? Rethinking Structured Humanisation in Intensive Care.Nursing in critical care · 2026Article
- Article
- Comfort in a cross-sector care delivery model to address birth inequities: Learnings from San Francisco's Pregnancy Village.PloS one · 2026Article
- Awake patients' experiences and coping needs during awake prone positioning in general wards: a patient-perspective qualitative study.Frontiers in medicine · 2026Article
- Development of Perceived Technological Competency as Caring in Healthcare Providers Instrument (TCCHI): A Modified Delphi Method.Healthcare (Basel, Switzerland) · 2025Article
- Article
- A Qualitative Scoping Review of Massage and Massage Therapy on the Mental Health and Well-being of Individuals Living with a Serious and Potentially Life-limiting Physical Illness.International journal of therapeutic massage & bodywork · 2025Article
- Associations Between Patient Comfort with a Primary Care Provider and Three Measures of Behavioral Health Services Utilization.International journal of behavioral medicine · 2025Article
- Characteristics of teeth and patients receiving root canal treatment in National Dental PBRN practices: Comparison between Endodontist and general dentist practices.Journal of dentistry · 2025Article
- A comparative study of Palestinian patient satisfaction with service quality in accredited government and private hospitals in the West bank.BMC nursing · 2025Article
- Lived Experiences of Physiotherapists in Caring for People with Advanced Amyotrophic Lateral Sclerosis in Portugal: A Phenomenological Study.Behavioral sciences (Basel, Switzerland) · 2025Article
- Management of care for hospitalized older persons - comfort as an essential outcome: a qualitative study.BMC nursing · 2025Article
- A qualitative study on elderly patients' preferences for inpatient psychiatric services.BMC psychiatry · 2025Article
- Impact of Authentic Leadership on Nurses' Ethically Oriented Practices and Patient-Oriented Outcomes: A Multilevel Analysis.Journal of nursing management · 2025Article
Corrections and comments
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Authors and funding
4 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
objectiveTo develop a multidimensional framework representing patients' perspectives on comfort to guide practice and quality initiatives aimed at improving patients' experiences of care.
designTwo-stage qualitative descriptive study design. Findings from a previously published synthesis of 62 studies (stage 1) informed data collection and analysis of 25 semistructured interviews (stage 2) exploring patients' perspectives of comfort in an acute care setting.
settingCardiac surgical unit in New Zealand.
participantsCulturally diverse patients in hospital undergoing heart surgery. MAIN OUTCOMES: A definition of comfort. The Comfort ALways Matters (CALM) framework describing factors influencing comfort.
resultsComfort is transient and multidimensional and, as defined by patients, incorporates more than the absence of pain. Factors influencing comfort were synthesised into 10 themes within four inter-related layers: patients' personal (often private) strategies; the unique role of family; staff actions and behaviours; and factors within the clinical environment.
conclusionsThese findings provide new insights into what comfort means to patients, the care required to promote their comfort and the reasons for which doing so is important. We have developed a definition of comfort and the CALM framework, which can be used by healthcare leaders and clinicians to guide practice and quality initiatives aimed at maximising comfort and minimising distress. These findings appear applicable to a range of inpatient populations. A focus on comfort by individuals is crucial, but leadership will be essential for driving the changes needed to reduce unwarranted variability in care that affects comfort.
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