ArticleJournal of medical Internet research2020
Effects of a Web-Based Patient Portal on Patient Satisfaction and Missed Appointment Rates: Survey Study.
Article in Journal of medical Internet research, 2020. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 39 papers, 1 of them a synthesis that pooled it.
What it found
Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.
The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
39 citing papers in PubMed, 1 synthesis or guideline pooled it, 71 citations in OpenAlex.
- Patient Portal Functionalities and Patient Outcomes Among Patients With Diabetes: Systematic Review.Journal of medical Internet research · 2020Pooled it
- Testing an HPV Vaccine Decision Aid for 27- to 45-Year-Old Adults in the United States: A Randomized Trial.Medical decision making : an international journal of the Society for Medical Decision Making · 2025Trial
- Usability and User Experience of an mHealth App for Therapy Support of Patients With Breast Cancer: Mixed Methods Study Using Eye Tracking.JMIR human factors · 2024Trial
- Effect of In-Person vs Video Training and Access to All Functions vs a Limited Subset of Functions on Portal Use Among Inpatients: A Randomized Clinical Trial.JAMA network open · 2022Trial
- Few Caregivers of Older Adults With Dementia Have Shared Access to Their Care Recipients' Electronic Health Record Portal.Journal of the American Geriatrics Society · 2026Article
- Caregiver Perspectives on Electronic Portal Use in Integrated Primary Care: Qualitative Study.JMIR pediatrics and parenting · 2026Article
- The Effects of an Online Patient Portal on Nurses' and the Health Care Team's Work in an Outpatient Oncology Setting: A Qualitative Study.The Canadian journal of nursing research = Revue canadienne de recherche en sciences infirmieres · 2026Article
- Factors Influencing User Satisfaction in Accessing Health Data: Cross-Sectional Survey of United Kingdom Adults.JMIR human factors · 2026Article
- Portal message utilization in orthopedic spine surgery: patterns, predictors, and financial implications.North American Spine Society journal · 2026Article
- Toward Normalizing Inclusive Design by Uncovering Patient Experiences of a Web Portal in a Dental Hospital: Mixed Methods Study.Journal of medical Internet research · 2025Article
- Experiences With Cancer Screenings Among Arabic-Speaking Refugee Women.Nursing for women's health · 2025Article
- Convenience or Continuity: When Are Patients Willing to Wait to See Their Own Doctor?Annals of family medicine · 2025Article
- Patient Experiences and Perspectives When MyChart is Introduced in a Large Community Hospital: Mixed Methods Study.Journal of medical Internet research · 2025Article
- Addressing Health Communication Gaps: Improving Patient Experiences and Outcomes Through Human-Centered Design.Journal of patient experience · 2025Article
- Assessing Health Disparities in Digital Services and Technologies During and After the COVID-19 Pandemic: A Pooled Cross-Sectional Analysis Using HINTS Data.Patient preference and adherence · 2025Article
- Automatic uncovering of patient primary concerns in portal messages using a fusion framework of pretrained language models.Journal of the American Medical Informatics Association : JAMIA · 2024Article
- Investigating Patient Use and Experience of Online Appointment Booking in Primary Care: Mixed Methods Study.Journal of medical Internet research · 2024Article
- Postsurgical Pain Risk Stratification to Enhance Pain Management Workflow in Adult Patients: Design, Implementation, and Pilot Evaluation.JMIR perioperative medicine · 2024Article
- Preferences and expectations of end-users from a mental health educational portal: A qualitative study.Health promotion perspectives · 2024Article
- The impact of the COVID-19 pandemic on rates and predictors of missed hospital appointments in multiple outpatient clinics of The Royal Hospital, Sultanate of Oman: a retrospective study.BMC health services research · 2023Article
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
4 authors at 2 institutions in 1 country.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundAlthough electronic medical record (EMR)-tethered patient portals are common in other countries, they are still emerging in Canada.
objectiveWe aimed to report user satisfaction and the effects of a patient portal on medical appointment attendance in a Canadian cohort of patients within our publicly funded health care system.
methodsTwo surveys were deployed, via email, at 2 weeks and 6 months following the first recorded patient portal access. Database audits of visit attendance were used to supplement and cross reference survey data.
resultsBetween January 2016 and July 2018, 4296 patients accessed the patient portal. During the study, 28% (957/3421) consented patient portal users responded to one or more semistructured electronic surveys. Of respondents, 93% (891/957) reported that the patient portal was easy to use, 51% (492/975) reported it saved time when scheduling an appointment, and 40% (382/957) reported that they had to repeat themselves less during appointments. Respondents reported patient portal-related changes in health system use, with 48% (462/957) reporting avoiding a clinic visit and 2.7% (26/957) avoiding an emergency department visit. Across 19,968 visits in clinics where the patient portal was introduced, missed appointments were recorded in 9.5% (858/9021) of non-patient portal user visits, compared with 4.5% (493/9021) for patient portal users, representing a 53% relative reduction in no-show rates.
conclusionsEarly experience with an EMR-tethered patient portal showed strong reports of positive patient experience, a self-reported decrease in health system use, and a measured decrease in missed appointment rates. Implications on the expanded use of patient portals requires more quantitative and qualitative study in Canada.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.