ArticleNursing open2020
The impact of heavy nurse workload and patient/family complaints on workplace violence: An application of human factors framework.
Article in Nursing open, 2020. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 25 papers.
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Who cites it
25 citing papers in PubMed, 58 citations in OpenAlex.
- Open-Label Randomized Controlled Study of a Disposable Dry Seal Chest Drainage System for Safety and Efficiency in Lobectomy Patients.Thoracic cancer · 2026Trial
- Invisible Care: Nurses' Lived Experiences of How the Practice Environment Shapes Nurse-Patient Relationships.Journal of nursing management · 2026Article
- Workload Pressure Among Nurses in Central Europe: Implications for Human Resource Management in Poland, the Czech Republic, and Slovakia.Journal of nursing management · 2026Article
- Mediator Effect of Work Overload Between Fear of Future Violence at Work and Turnover Intention in Nurses.International journal of nursing practice · 2026Article
- The influence of positive mental health and work stress on resilience among mental health nurses: a cross-sectional study.BMC medical education · 2025Article
- Patient complaints on nurse job satisfaction in primary health care clinics, Ehlanzeni District, South Africa.African journal of primary health care & family medicine · 2025Article
- Healthcare Worker's Experiences of Patient-Initiated Workplace Violence in Emergency Departments: Qualitative Research.Nursing open · 2025Article
- Impact of violence on emotional exhaustion risk of registered nurses in Germany: a Bayesian analysis of cross-Sectional data with multiple imputations.BMC nursing · 2025Article
- Evaluation of specimen rejection rates in the preanalytical phase and nurses' experiences: a mixed design study.BMC nursing · 2025Article
- Customer verbal abuse is associated with depressive symptoms among high-workload cosmetics sales workers in South Korea.Industrial health · 2025Article
- Effective factors in nursing care for cardiovascular patients with opioid dependence disorder: A qualitative study.Journal of education and health promotion · 2025Article
- The Relationship Between Staffing, Nurses' Emotional Exhaustion, and Adverse Patient Events in Critical Care Units in Sultanate of Oman.Journal of nursing management · 2025Article
- Mapping and Characterizing Instruments for Assessing Family Nurses' Workload: Scoping Review.Nursing reports (Pavia, Italy) · 2024Article
- Identifying communication barriers between nurses and patients from the perspective of Iranian nurses: a Q-methodology-based study.BMC nursing · 2024Article
- Impact of Workplace Bullying on Nursing Care Quality: A Comprehensive Review.Medical science monitor : international medical journal of experimental and clinical research · 2024Review
- Workplace Predictors of Violence against Nurses Using Machine Learning Techniques: A Cross-Sectional Study Utilizing the National Standard of Psychological Workplace Health and Safety.Healthcare (Basel, Switzerland) · 2023Article
- Incentivizing an exodus: The implications of recruiting nurses from low-middle income countries to high-income countries.PLOS global public health · 2023Article
- Article
- Perceptions of nurses on TB with HIV adherence counselling skills in a health sub-district, Cape Town: A qualitative study.Health SA = SA Gesondheid · 2022Article
- Identifying the most important workplace factors in predicting nurse mental health using machine learning techniques.BMC nursing · 2021Article
Corrections and comments
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Authors and funding
2 authors at 1 institution in 1 country.
Funding
No grant is acknowledged in the PubMed record.
Abstract
Aim: To examine the relationships between workload factors at different systems levels (unit level, job level and task level), patients/family complaints and nurse reports of patient violence towards them using a human factors framework. Design: This is a secondary analysis of cross-sectional data. Methods: Data from 528 nurses working in medical-surgical settings in British Columbia, Canada, were analysed. At the unit-level workload factors included patient-RN ratios, patient acuity and dependency; at the job-level perceptions of heavy workload, undone nursing tasks and compromised professional standards due to workload; and at the task-level interruptions to workflow. Results: Workload factors at multiple levels were directly related to workplace violence. Nurses' increased reports of compromised standards (job level) and interruptions (task level) were related to increased reports of physical and emotional violence, and higher patient acuity (unit level) was related to increased reports of emotional violence. Patient/family complaints mediated the relationship between almost all the workload factors and workplace violence.
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Registered trials
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