ArticlePsychiatry journal2020
Perceived Patient Satisfaction and Associated Factors among Psychiatric Patients Who Attend Their Treatment at Outpatient Psychiatry Clinic, Jimma University Medical Center, Southwest Ethiopia, Jimma, 2019.
Article in Psychiatry journal, 2020. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 8 papers, 1 of them a synthesis that pooled it.
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Who cites it
8 citing papers in PubMed, 1 synthesis or guideline pooled it.
- Patient satisfaction with mental health services in Ethiopia: a systematic review and meta-analysis.BMC health services research · 2025Pooled it
- Patient satisfaction with psychiatric outpatient care and associated factors among patients attending public hospitals in the Harari Region, Eastern Ethiopia.Discover mental health · 2026Article
- Patient Satisfaction Among Opioid Use Disorder Treatment Sample in an Opioid Treatment Program: A Mixed Method Research Study.Epidemiologia (Basel, Switzerland) · 2025Article
- Perceived compassionate care and associated factors among patients with mental illness at Tibebe Ghion specialized and Felege Hiwot comprehensive specialized hospital, Northwest Ethiopia.BMC health services research · 2023Article
- Mental healthcare services satisfaction and its associated factors among patients with mental disorders on follow-up in the University of Gondar Comprehensive Specialized Hospital, Northwest Ethiopia.Frontiers in psychiatry · 2023Article
- Satisfaction and associated factors among psychiatry service users at Amanuel mental specialized hospital. Addis Ababa, Ethiopia.Frontiers in psychiatry · 2022Article
- Article
- Correlates of Adult Outpatient Dissatisfaction in Public Hospitals of Addis Ababa, Ethiopia: A Multi-Center Study.SAGE open nursingArticle
Corrections and comments
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Authors and funding
4 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundIn health care, patient satisfaction is an attitudinal response and a pillar for quality assurance, but there is reluctance to measure it among mentally ill patients. Satisfied patients become more compliant. However, no study was done in this study area before. Therefore, this study was conducted to determine the magnitude of perceived patient satisfaction and associated factor at Jimma University Medical Center, outpatient psychiatry clinic.
methodsCross-sectional study design was conducted, and systematic random sampling technique was used to get study participants. The 24-item Mental Health Service Satisfaction Scale (a validated tool in Ethiopia) was used to assess patient satisfaction. Data was entered using Epi-data 3.1 and exported to the Statistical Package for the Social Sciences 22.0 for analysis. Linear regression analysis (
result414 respondents participated in the study with response rate of 98%. The overall percentage of patient satisfaction was 50.3% (95% CI 48.4%-51.2%). Being male (
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