SynthesisInternational journal of environmental research and public health2020
Impact of Crisis Line Volunteering on Mental Wellbeing and the Associated Factors: A Systematic Review.
Synthesis in International journal of environmental research and public health, 2020. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 19 papers.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
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Who cites it
19 citing papers in PubMed, 48 citations in OpenAlex.
- Trial
- Working Without Faces: Job Demands, Resources, and Burnout in Anonymous Helpline Workers in Slovakia and the Czech Republic-A Cross-Sectional Study.Healthcare (Basel, Switzerland) · 2026Article
- A review on mental health challenges and interventions in the context of pandemics, terrorism, war and armed conflicts.Discover mental health · 2026Review
- Changes in Mental State for Help-Seekers of Lifeline Australia's Online Chat Service: Lexical Analysis Approach.JMIR formative research · 2025Article
- Burnout and Professional Quality of Life Amongst Crisis Hotline Responders: A Cross-Sectional Survey in Canada During COVID-19.Healthcare (Basel, Switzerland) · 2025Article
- Article
- Evaluating the Experience of Teen-to-Teen Crisis Line Volunteers: A Pilot Study.Community mental health journal · 2024Article
- Volunteering behaviours among UK military Veterans during the COVID-19 pandemic and associations with health and well-being.Journal of military, veteran and family health · 2023Article
- Exploring the Effects of Volunteering on the Social, Mental, and Physical Health and Well-being of Volunteers: An Umbrella Review.Voluntas : international journal of voluntary and nonprofit organizations · 2023Article
- Experiences and wellbeing of Samaritans crisis line volunteers in Ireland during the COVID-19 pandemic: A qualitative study.The International journal of social psychiatry · 2023Article
- A machine learning approach to identifying suicide risk among text-based crisis counseling encounters.Frontiers in psychiatry · 2023Article
- Supporting Traumatic Grief: A Qualitative Analysis of Helper's Lived Experience.International journal of environmental research and public health · 2022Article
- Suicide risk assessment fears, attitudes and behaviours of lifeline crisis supporters.Health & social care in the community · 2022Article
- Healing in Health Care: Mental Health Promotion, Advocacy, and Voluntarism in Response to COVID-19.Focus (American Psychiatric Publishing) · 2022Review
- Mental wellbeing in crisis line volunteers: understanding emotional impact of the work, challenges and resources. A qualitative study.International journal of qualitative studies on health and well-being · 2021Review
- The Role of Self-Compassion in the Job Demands-Resources Model, an Explorative Study among Crisis Line Volunteers.International journal of environmental research and public health · 2021Article
- Prevalence of burnout syndrome among Italian volunteers of the Red Cross: a cross-sectional study.Industrial health · 2021Article
- The Lègami/Legàmi Service-An Experience of Psychological Intervention in Maternal and Child Care during COVID-19.Pediatric reports · 2021Article
- How Demanding Is Volunteer Work at a Crisis Line? An Assessment of Work- and Organization-Related Demands and the Relation With Distress and Intention to Leave.Frontiers in public health · 2021Article
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
3 authors at 2 institutions in 2 countries.
Funding
No grant is acknowledged in the PubMed record.
Abstract
Crisis line services, operated by volunteers, have been proven to be effective in decreasing psychological pain and preventing suicidality. Although working at the crisis line may be rewarding, for some the confrontation with highly complex topics (i.e., suicidality, abuse, and loneliness) in combination with inappropriate calls (i.e., sexually abusive calls), may lead to distress or vicarious trauma. The aim of this paper is to systematically review the studies that have examined mental wellbeing of crisis line volunteers and the factors associated with it. Thirteen published empirical studies on the topic were found. These showed that crisis line volunteers are at increased risk of declined mental wellbeing. However, a wide range of operationalizations were used and most studies did not use validated instruments. On the other hand, studies showed that many volunteers experience satisfaction and gratification from their work. This review gives insight into some of the work-related, organization-related, and volunteer-related factors that may be associated with the decrease of mental wellbeing. More high quality, comprehensive, and quantitative research using validated instruments is urgently needed to assess the impact of the work on mental wellbeing and the relative impact of influencing factors.
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What OpenQuestion holds
Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.