ArticleJMIR formative research2020
A Patient-Centered Information System (myED) for Emergency Care Journeys: Design, Development, and Initial Adoption.
Article in JMIR formative research, 2020. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 7 papers, 1 of them a synthesis that pooled it.
What it found
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The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
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Who cites it
7 citing papers in PubMed, 1 synthesis or guideline pooled it, 18 citations in OpenAlex.
- Patient Acceptance and Barriers to IoT Usage in Health Care: Systematic Literature Review.JMIR mHealth and uHealth · 2026Pooled it
- Technological Strategies for the Patient Experience in Emergency Departments: Scoping Review.JMIR medical informatics · 2026Article
- Usability and Evaluation of a Health Information System in the Emergency Department: Mixed Methods Study.JMIR human factors · 2024Article
- Usability Testing of a Patient-Centered Mobile Health App for Supporting and Guiding the Pediatric Emergency Department Patient Journey: Mixed Methods Study.JMIR pediatrics and parenting · 2022Article
- Assessment of hospitals' websites in Portugal.Frontiers in public health · 2022Article
- Patient triage system for supporting the operation of dispatch centres and rescue teams.BMC medical informatics and decision making · 2021Article
- Development of a health information system to promote emergency care pathways: A participatory design study.Digital healthArticle
Corrections and comments
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Authors and funding
7 authors at 1 institution in 1 country.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundMedical care is highly complex in that it addresses patient-centered health goals that require the coordination of multiple care providers. Emergency department (ED) patients currently lack a sense of predictability about ED procedures. This increases frustration and aggression. Herein, we describe a system for providing real-time information to ED patients regarding the procedures in their ED medical journey.
objectiveThis study aimed to develop a system that provides patients with dynamically updated information about the specific procedures and expected waiting times in their personal ED journey, and to report initial evaluations of this system.
methodsTo develop the myED system, we extracted information from hospital databases and translated it using process mining and user interface design into a language that is accessible and comprehensible to patients. We evaluated the system using a mixed methods approach that combined observations, interviews, and online records.
resultsInterviews with patients, accompanying family members, and health care providers (HCPs) confirmed patients' needs for information about their personal ED journey. The system developed enables patients to access this information on their personal mobile phones through a responsive website. In the third month after deployment, 492 of 1614 (30.48%) patients used myED. Patients' understanding of their ED journey improved significantly (F
conclusionsOur iterative work with ED patients, HCPs, and a multidisciplinary team of developers yielded a system that provides personal information to patients about their ED journey in a secure, effective, and user-friendly way. MyED communicates this information through mobile technology. This improves health care by addressing patients' psychological needs for information and understanding, which are often overlooked. We continue to test and refine the system and expect to find positive effects of myED on patients' ED experience and hospital operations.
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Registered trials
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