ArticleHealth expectations : an international journal of public participation in health care and health policy2020
Unmet health-care needs and human rights-A qualitative analysis of patients' complaints in light of the right to health and health care.
Article in Health expectations : an international journal of public participation in health care and health policy, 2020. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 12 papers.
What it found
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The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
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Who cites it
12 citing papers in PubMed.
- Mapping patient complaints to the World Health Organization patient safety rights charter: a retrospective study from Croatia.Croatian medical journal · 2026Article
- Exploring patients' perspectives on patient rights in Latvia: from awareness to implementation and strengthening.BMC medical ethics · 2026Article
- Turning to Service Users for the Understanding of Current and Future Mental Health Services in the Development Process of Research and Practice: A Qualitative Study.Health expectations : an international journal of public participation in health care and health policy · 2026Article
- Integrating equity into incident reporting and patient concerns systems: a critical interpretive synthesis.BMJ quality & safety · 2025Review
- Patient-Registered Nurse Communication: Exploring Patients' Expectations and Experience in Primary Care Consultations.Health expectations : an international journal of public participation in health care and health policy · 2025Observational
- The hidden crisis: classifying unmet healthcare needs in European older adults during COVID-19.European journal of ageing · 2025Article
- Implementation of Patient Complaint Management Mechanisms for Quality Improvement in Maternal Health Services: Exploration of Provider Perspectives at Mkuranga District Hospital.International journal of women's health · 2025Article
- Customer Healthcare Complaints in Brazil Are Seldom about Medical Errors.International journal of environmental research and public health · 2024Review
- Validation of the patient reported experiences and outcomes of safety in primary care compact Form Brazil.PloS one · 2024Article
- The patient's first point of contact (PINPOINT) - protocol of a prospective multicenter study of communication and decision-making during patient assessments by primary care registered nurses.BMC primary care · 2023Article
- Everyday life during the childhood cancer trajectory-childhood cancer survivors' descriptions of the role of caring support.Frontiers in rehabilitation sciences · 2023Article
- Unmet health-care needs and human rights-A qualitative analysis of patients' complaints in light of the right to health and health care.Health expectations : an international journal of public participation in health care and health policy · 2020Article
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
4 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundThis study focuses on patient complaints from a human rights perspective. Despite the UN Convention on Human Rights being widely recognized, it has not previously been examined in relation to patients' complaints on health care. A human rights perspective and the right to the highest attainable standard of health are a major sustainability challenge in health care today. Previous research points to patients' complaints as a growing concern for health-care organizations, and the handling of this concern can lead to improvement in health-care services.
objectiveThe aim was to analyse patients' complaints on health-care services and to examine expressed needs for health care from a human rights perspective.
methodsIn this descriptive study, a random sample of 170 patient complaints about Swedish health-care services were qualitatively analysed from a human rights perspective.
resultsThe complaints are described in three themes: the right to available and accessible health-care services, the right to good quality health-care services and the right to dignity and equality in health care. Questions of availability, accessibility, acceptability and quality are highlighted by patients and/or relatives making complaints on health-care services. DISCUSSION AND
conclusionThis study emphasizes the human right to health in relation to patient complaints. Findings indicate that this right has been breached in relation to availability, accessibility, acceptability and quality in health-care services. Further debate, education and investigations are necessary to ensure that patients' rights to health and health care not be taken for granted.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.