ArticleBMC geriatrics2020
How to assess experienced quality of care in nursing homes from the client's perspective: results of a qualitative study.
Article in BMC geriatrics, 2020. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 9 papers.
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
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Who cites it
9 citing papers in PubMed, 33 citations in OpenAlex.
- Healthcare professionals' perceptions of participation and learning related to mealtimes in long-term care facilities: an interview study.BMC geriatrics · 2026Article
- Article
- Relationship-Centered Care for Older Adults in Long-Term Care Homes: A Scoping Review.Journal of applied gerontology : the official journal of the Southern Gerontological Society · 2025Article
- Staying in the loop: Quality of family-paid caregiver communication and influences on resident mental health in long-term care.Journal of the American Geriatrics Society · 2023Article
- Qualitative Research in Healthcare: Necessity and Characteristics.Journal of preventive medicine and public health = Yebang Uihakhoe chi · 2023Review
- Text mining in long-term care: Exploring the usefulness of artificial intelligence in a nursing home setting.PloS one · 2022Article
- Listen, look, link and learn: a stepwise approach to use narrative quality data within resident-family-nursing staff triads in nursing homes for quality improvements.BMJ open quality · 2021Article
- The Validity of Connecting Conversations: A Narrative Method to Assess Experienced Quality of Care in Nursing Homes from the Resident's Perspective.International journal of environmental research and public health · 2020Article
- The Feasibility of Connecting Conversations: A Narrative Method to Assess Experienced Quality of Care in Nursing Homes from the Resident's Perspective.International journal of environmental research and public health · 2020Article
Corrections and comments
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Authors and funding
7 authors at 2 institutions in 3 countries.
Funding
Abstract
backgroundThe culture shift in nursing homes from task-oriented to person-centered care has created a need to assess clients' experienced quality of care (QoC), as this corresponds best with what matters to them. This study aimed to gain insight into how to assess experienced QoC in nursing homes from the client's perspective.
methodA qualitative study was performed consisting of a focus group with client representatives (n = 10), a focus group with nursing home staff (n = 9) and a world café with client representatives and staff recruited from the Living Lab in Ageing & Long-Term Care (n = 24). Three questions about assessing experienced QoC from the client's perspective were addressed during data collection: 1) What content needs to be assessed? 2) What assessment procedures are needed? and, 3) Who needs to be involved in the assessment? Semi-structured questions, photo elicitation and creative writing were used to answer these questions. Conventional content analysis was used to analyze the data.
resultsParticipants indicated that experienced QoC mostly occurs within the interactions between clients, family and staff, highlighting the impact of relationships. They suggested assessments should focus on three aspects: 1) knowledge about the client, 2) a responsive approach, and 3) a caring environment. These can be assessed by having conversations with clients, their families and staff, and additionally observing the clients in their living environments. Sufficient time and resources are prerequisites for this. Additionally, the person performing the quality assessments needs to possess certain communication and empathy skills.
conclusionIt is important to include the perspectives of the client, family and staff when assessing experienced QoC, in line with the principles underlying relationship-centered care. In order to be feasible, it is recommended to incorporate quality assessments into the nursing homes' daily routines. Further research with clients, family and staff in nursing homes is needed to develop a feasible, reliable and valid method that assesses experienced QoC from the client's perspective.
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Registered trials
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