ArticleBMC family practice2020
Patient satisfaction with the implementation of electronic medical Records in the Western Region, Saudi Arabia, 2018.
Article in BMC family practice, 2020. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 16 papers, 1 of them a synthesis that pooled it.
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Who cites it
16 citing papers in PubMed, 1 synthesis or guideline pooled it.
- The effectiveness of EMR implementation regarding reducing documentation errors and waiting time for patients in outpatient clinics: a systematic review.F1000Research · 2021Pooled it
- Challenges of Electronic Medical Record Implementation From the Perspective of Hospital Leaders in Riyadh, Kingdom of Saudi Arabia's Public Hospitals:Saudi medical journal · 2026Article
- Knowledge, attitude, and practice on mushroom poisoning among residents of Jilin province.BMC public health · 2025Article
- Insights into healthcare workers' perceptions of electronic medical record system utilization: a cross-sectional study in Mafeteng district, Lesotho.BMC medical informatics and decision making · 2025Article
- Impact of Electronic Health Services on Patient Satisfaction in Primary Care: A Systematic Review.Cureus · 2025Review
- Assessing the factors militating against the effective implementation of electronic health records (EHR) in Nigeria.Scientific reports · 2024Article
- Impact of electronic medical records on healthcare delivery in Nigeria: A review.PLOS digital health · 2024Article
- Validation of a Questionnaire to Assess Patient Satisfaction with an Automated Drug Dispensing System.Healthcare (Basel, Switzerland) · 2024Article
- [Correlation between consultation time and patient´s satisfaction in primary care].Revista medica del Instituto Mexicano del Seguro Social · 2023Observational
- Patients' Satisfaction With the Quality of Services at Primary Healthcare Centers in Saudi Arabia.Cureus · 2023Article
- Patient satisfaction of primary care services in Gulf Cooperation Council Countries: A scoping review.Journal of general and family medicine · 2023Article
- Polypharmacy among patients with hypertension attending primary healthcare centres.Annals of medicine and surgery (2012) · 2023Article
- Effect of electronic health records on doctor-patient relationship in Arabian gulf countries: a systematic review.Frontiers in digital health · 2023Review
- Quality of Actions to Control Cervical Cancer in Bahia, Brazil.Asian Pacific journal of cancer prevention : APJCP · 2021Article
- Qualitative Focus Group Study Examining Perceptions of the Community's Important Health Issues, Health Care Needs and Perceived Barriers to Access Among Arabic Speaking Primary Care Clients in the State of Qatar.Journal of multidisciplinary healthcare · 2021Article
- Patient Satisfaction of Intravitreal Bevacizumab Injection Services at a Referral Center.Journal of current ophthalmologyArticle
Corrections and comments
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Authors and funding
5 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundThe implementation of the Electronic Medical Record (EMR) system initiated a significant transition in the healthcare system from traditional paper-based medical records to a digital version. Though EMR offers several benefits compared to Paper Medical Records (PMR), patient satisfaction with the EMR has been an area of concern. The objective of this study is to explore patient satisfaction with the EMR compared to the PMR of patients attending five Primary Healthcare Centers in the Western Region of Saudi Arabia.
methodsA cross-sectional survey was conducted with patients who attended five Primary Health Care centers (PHCs) in the Western Region during 2018. A sample of 377 participants was invited to complete a self-developed structured questionnaire with multiple choice and Likert Scale questions. The questionnaire was distributed to participants in the PHC waiting areas.
resultsThe sample size realized as (n = 377) participants, the majority (65.0%) were female. The overall patient satisfaction was 3.708. Patient satisfaction with the EMR was statistically significant compared to the PMR (3.7241 vs. 3.6919, p < 0.001). Several factors provided evidence of the overall satisfaction with the implementation of the EMR, including an increase in physician attention during the clinical consultation (82.3%), increased explanation of tests and medication (85.8%), increased time spent with the patient during the consultation (80.4%) and increased active listening by the physician (77.3%). Besides, the patients felt confident to ask the physician question related to health during clinical consultation (84.0%).
conclusionPatient satisfaction during the clinical consultation and overall satisfaction with various PHC services improved with the implementation of EMR.
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