ArticleMedEdPORTAL : the journal of teaching and learning resources2019
ERASE-ing Patient Mistreatment of Trainees: Faculty Workshop.
Article in MedEdPORTAL : the journal of teaching and learning resources, 2019. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 15 papers.
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Who cites it
15 citing papers in PubMed.
- An Innovative Curriculum to Empower Trainees and Faculty to Address Patient-Initiated Identity-Based Misconduct in the Clinical Learning Environment.MedEdPORTAL : the journal of teaching and learning resources · 2026Article
- Responding to Families Who Express Biases: An Adaptable Standardized Participant Communication Simulation to Train Upstander Pediatric Providers.MedEdPORTAL : the journal of teaching and learning resources · 2026Article
- Navigating patient bias and mistreatment: a cross-sectional study of a workshop and coaching series for internal medicine residents.BMC medical education · 2025Article
- Addressing a Gap in Health Equity Education: A Qualitative Analysis of a Longitudinal GME Course.Journal of general internal medicine · 2025Article
- Scholars in Health Equity: A Program of Structured Physician Faculty Development.Journal of general internal medicine · 2025Article
- Bias at the Bedside: a Roleplay-Based Workshop for Responding to Biased Comments in the Teaching Hospital.Academic psychiatry : the journal of the American Association of Directors of Psychiatric Residency Training and the Association for Academic Psychiatry · 2024Article
- Responding to Interprofessional Microaggressions: Bystander Training-A Virtual Simulation Curriculum for Internal Medicine Residents.MedEdPORTAL : the journal of teaching and learning resources · 2024Article
- Disrupting Faculty-on-Faculty Bullying in Academic Medicine: An Innovative Workshop.MedEdPORTAL : the journal of teaching and learning resources · 2023Article
- Mistreatment in Residency: Intervening With the REWIND Communication Tool.MedEdPORTAL : the journal of teaching and learning resources · 2022Article
- Taking the VITALS to Interrupt Microaggressions.MedEdPORTAL : the journal of teaching and learning resources · 2022Article
- "This happens all the time": a Qualitative Study of General Internists' Experiences with Discriminatory Patients.Journal of general internal medicine · 2021Article
- A Policy Statement of the Society of General Internal Medicine on Tackling Racism in Medical Education: Reflections on the Past and a Call to Action for the Future.Journal of general internal medicine · 2021Article
- Tools for Responding to Patient-Initiated Verbal Sexual Harassment: A Workshop for Trainees and Faculty.MedEdPORTAL : the journal of teaching and learning resources · 2021Article
- Using Forum Theater as a Teaching Tool to Combat Patient Bias Directed Toward Health Care Professionals.MedEdPORTAL : the journal of teaching and learning resources · 2020Article
- Becoming Active Bystanders and Advocates: Teaching Medical Students to Respond to Bias in the Clinical Setting.MedEdPORTAL : the journal of teaching and learning resourcesArticle
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Authors and funding
3 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
Introduction: Mistreatment of physicians by patients is a long-standing phenomenon that has garnered increased attention recently. Medical students and residents also experience mistreatment, and many supervising physicians do not know how to recognize it or respond appropriately. Little guidance exists as to how faculty should best address these situations. We developed, taught, and evaluated a stepwise approach to help faculty physicians manage patient mistreatment of trainees (residents and students). Methods: Our approach is summarized by the acronym ERASE: (1) Expect that mistreatment will occur. (2) Recognize episodes of mistreatment. (3) Address the situation in real time. (4) Support the learner after the event. (5) Establish/encourage a positive culture. We designed an interactive, case-based educator development session to teach ERASE and surveyed participants before and after to evaluate the session. Sixty-nine participants attended one of four workshops between November 2017 and January 2018. Results: Nearly 80% of attendees reported having received no prior training in managing mistreatment of trainees by patients. Participants noted significant changes in their confidence in recognizing and responding to episodes of mistreatment after the session compared with just prior to it. Discussion: ERASE fills an important void in medical education by introducing a novel, easy-to-understand approach that faculty can employ to manage mistreatment of trainees. We have continued to disseminate this model to faculty and residents in various departments around our medical center and at national conferences. This resource will allow educators to disseminate the ERASE model at their home institutions.
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