ArticleMayo Clinic proceedings. Innovations, quality & outcomes2019
Creation of a Patient-Centered Journey Map to Improve the Patient Experience: A Mixed Methods Approach.
Article in Mayo Clinic proceedings. Innovations, quality & outcomes, 2019. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 24 papers, 2 of them syntheses that pooled it.
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Who cites it
24 citing papers in PubMed, 2 syntheses or guidelines pooled it.
- Timing, Indicators, and Approaches to Digital Patient Experience Evaluation: Umbrella Systematic Review.Journal of medical Internet research · 2024Pooled it
- A hybrid method of healthcare delivery research and human-centered design to develop technology-enabled support for caregivers of hematopoietic stem cell transplant recipients.Supportive care in cancer : official journal of the Multinational Association of Supportive Care in Cancer · 2022Pooled it
- Defining the Patient Journey and Identifying Digital Health Solutions in Treatment-Resistant Schizophrenia.Actas espanolas de psiquiatria · 2025Trial
- Development of a Data-Enabled Mixed Method for Designing for Patients From a Human-Centered Design Perspective: Explorative Case Study.JMIR human factors · 2026Article
- Using human-centered design to map the perinatal ecosystem for pregnant people with substance use disorders.Pregnancy (Hoboken, N.J.) · 2026Article
- From Barriers to Solutions: A Design Synthesis to Improve Video Visit Experience for Older Adults.Journal of patient experience · 2026Article
- Exploring unmet needs in patient engagement among cardiovascular disease patients: qualitative research in Italy.Frontiers in cardiovascular medicine · 2026Article
- Applying journey mapping and human-centered design to improve critical care delivery for patients with acute respiratory failure.BMC health services research · 2025Article
- Nurses' Role in Patient Education for Managing Inflammatory Joint Diseases: Insights from a Cross-Sectional Survey in Bulgarian Rheumatology Clinics.Healthcare (Basel, Switzerland) · 2025Article
- Journey mapping paediatric oncology care in Saudi Arabia: A mixed-methods study.Health SA = SA Gesondheid · 2025Article
- Impact of hospital outpatients' experiences of patient safety on fear of infection: a secondary analysis of national data.BMJ open · 2024Article
- Perspectives of Healthcare Professionals on Clinician-Patient Communication of Cardiovascular Disease Risk.Journal of patient experience · 2024Article
- Methadone for Emergence Delirium in Ambulatory Pediatric Strabismus Surgery.Ochsner journal · 2024Article
- Using journey maps to understand patientreported outcome measures in the cancer journey.Canadian oncology nursing journal = Revue canadienne de nursing oncologique · 2024Article
- Mapping the vitiligo patient journey: from awareness to treatment or coping strategies.Frontiers in rehabilitation sciences · 2024Article
- Enhancing access to primary care is critical to the future of an equitable health service: using process visualisation to understand the impact of national policy in the UK.Frontiers in health services · 2024Article
- Opportunities to improve asthma and COPD prevention and care: insights from the patient journey obtained through focus groups.BMJ open quality · 2023Article
- Conceptualization of Remote Patient Monitoring Program for Patients with Complex Medical Illness on Hospital Dismissal.Mayo Clinic proceedings. Digital health · 2023Article
- Article
- Work-focused healthcare from the perspective of employees living with cardiovascular disease: a patient experience journey mapping study.BMC public health · 2023Article
Corrections and comments
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Authors and funding
8 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
objectiveTo use a mixed methods approach to focus quality improvement efforts to enhance patient experience through human-centered design. PATIENTS AND
methodsA mixed method approach began with returned Press Ganey Medical Practice Surveys from a large, multidisciplinary, outpatient medicine practice from July 1, 2016, through June 30, 2017, using correlation and gap analysis. The second phase deployed human-centered design approaches to process map patient journeys and generate opportunities for care improvement and to generate a theoretical framework for designing optimal care experiences.
resultsOur outpatient medical practices have the greatest ability to improve patient experience scores by focusing on how care teams deliver and educate patients on medications, instructions for follow-up care, and explanations about problems or conditions. By leveraging communication, the expertise of our care team members, and connection between patients and care team members, we can employ a variety of observed opportunities to enhance patient experience. Specific opportunities include leveraging tools in the electronic health record, fostering connection through empathy between patients and members of the care team, and capitalizing on the expertise of nurses on the care team.
conclusionA mixed methods approach to the analysis and observation of clinical care and business operations allows for the detection of opportunities with the highest potential impact for improvement when resources are constrained.
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