Evidence map›Paper›PMID 31967300›Full record

SynthesisFamily practice2020

Barriers and facilitators to GP-patient communication about emotional concerns in UK primary care: a systematic review.

Daisy Parker, Richard Byng, Chris Dickens, Debbie Kinsey, Rose McCabe

Abstract readSystematic Review
In one paragraph

Synthesis in Family practice, 2020. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 29 papers, 1 of them a synthesis that pooled it.

0numbers the graph read from it
0cells of the map it votes in
29citing papers in PubMed, 1 pooled it
–field-weighted citation impact
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

29 citing papers in PubMed, 1 synthesis or guideline pooled it.

  1. Pooled it
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  8. "International journal of qualitative studies on health and well-being · 2025
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  9. Article
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  11. Patient-Registered Nurse Communication: Exploring Patients' Expectations and Experience in Primary Care Consultations.Health expectations : an international journal of public participation in health care and health policy · 2025
    Observational
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  13. Observational
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  16. Observational
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  20. Review
4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

5 authors.

Daisy ParkerInstitute of Health Research, College of Medicine and Health, University of Exeter, UK.
Richard ByngFaculty of Medicine and Dentistry, Plymouth University, Plymouth, UK.
Chris DickensInstitute of Health Research, College of Medicine and Health, University of Exeter, UK.
Debbie KinseyInstitute of Health Research, College of Medicine and Health, University of Exeter, UK.
Rose McCabeSchool of Health Sciences, Division of Health Services Research and Management, City, University of London, London, UK.

Funding

Department of Health
6 · The paper itself

Abstract

backgroundIn the UK, general practitioners (GPs) are the most commonly used providers of care for emotional concerns.

objectiveTo update and synthesize literature on barriers and facilitators to GP-patient communication about emotional concerns in UK primary care.

designSystematic review and qualitative synthesis.

methodWe conducted a systematic search on MEDLINE (OvidSP), PsycInfo and EMBASE, supplemented by citation chasing. Eligible papers focused on how GPs and adult patients in the UK communicated about emotional concerns. Results were synthesized using thematic analysis.

resultsAcross 30 studies involving 342 GPs and 720 patients, four themes relating to barriers were: (i) emotional concerns are difficult to disclose; (ii) tension between understanding emotional concerns as a medical condition or arising from social stressors; (iii) unspoken assumptions about agency resulting in too little or too much involvement in decisions and (iv) providing limited care driven by little time. Three facilitative themes were: (v) a human connection improves identification of emotional concerns and is therapeutic; (vi) exploring, explaining and negotiating a shared understanding or guiding patients towards new understandings and (vii) upfront information provision and involvement manages expectations about recovery and improves engagement in treatment.

conclusionThe findings suggest that treatment guidelines should acknowledge: the therapeutic value of a positive GP-patient relationship; that diagnosis is a two-way negotiated process rather than an activity strictly in the doctor's domain of expertise; and the value of exploring and shaping new understandings about patients' emotional concerns and their management.

Indexed as

CommunicationGeneral PractitionersAdultEmotionsHumansPrimary Health CareQualitative ResearchUnited KingdomCommunicationemotionsmental healthprimary careprofessional–patient relationsqualitative research

Identifiers

PMID31967300
PMCPMC7474532

What OpenQuestion holds

Textmetadata
LicenceCC BY-NC
Read underepoch 390

Registered trials

None linked

Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.